If you are not satisfied that you have benefited by attending one of our public (open) courses then we will refund your course fee.
By concentrating on improving essential skills, Spearhead Training's open courses can guide you along the path to success. An open course is the perfect choice if you have just one or two people requiring training. We offer a full portfolio of open courses in the areas of:
Quality Training Quaranteed
There really is no substitute for participative learning in small groups taught by a master of the subject and that is what you will get when you attend a Spearhead open course. Our open courses are run with small groups to ensure you get individual attention from the tutor.
The courses are designed to be practical in nature and include specific skill building sessions to help you practice and perfect the skills taught. We research and update our material regularly, so you get the very latest information.
And whenever you attend one of our programmes, you will also benefit from the very best post-course support package available:
No other training company gives you as much support to ensure your success...
What is included in the course fee?
Our public course fees include:
- Course handouts
- A folder in which to keep the course handouts
- A copy of the key slides used during the sessions for you to make personal notes on
- A flash stick containing up to date self-development and reference materials designed specifically for the course you attend to reinforce your learning
- On going support via e-train, Spearhead’s scheduled e-communications of additional tips and advice to sustain your motivation and support your personal development when you are back at work (lasting a full 12 months)
- Unlimited access to the Spearhead telephone help-line so you can get individual post-course support from your tutor when you want it
- Writing materials
- A high quality, personalised certificate of attendance
- A delicious lunch
- Morning and afternoon coffee, tea and light refreshments
Why choose Spearhead open courses?
In today’s competitive business environment the expectations of standards are constantly increasing. What was accepted only a few years ago is now not good enough. Training is a highly cost effective solution to raise the level of professionalism in line with these developments and improve business performance - This is what our open courses will achieve.
We devote a great deal of time and energy developing learning material to meet our objective of possessing the best material in the industry. Our open courses utilise a range of different learning methods to build upon the knowledge, confidence and skill levels of individuals.
We also carefully select our tutor team who all come from a background of success in the subjects that they deliver training. Each tutor also dedicates time to their continuous professional development so that they are very current with market developments.
We adopt a continuous improvement process as well as having strict quality control procedures in regard to everything that we provide.
We understand that choosing a training supplier is an important decision to make. We want to reward placing your trust in us by making a positive impact in regard to people development and your business performance so we strictly limit the maximum delegate numbers permitted on each course to ensure every single delegate receives individual tutor attention.
Spearhead Training has a repeat business rate for returning customers of more than 90% which provides reassurance as to the effectiveness of the impact in the work place of our courses. We guarantee the quality of the open courses that we offer – that is our commitment to you. Attending any one of our open courses is a cost effective way of developing the effectiveness of your personnel - that is your commitment to them.
What can delegates expect from attending our open courses?
Courses start with a brief introduction including the aims which is followed by a review of each delegate’s objectives for attending the course. This helps to provide focus for the trainer as they work to meet both the needs of the delegates and the course throughout the programme. The style of all of our courses is highly interactive and utilises numerous accelerated learning techniques. Each session aims to involve the key aspects of the learning cycle such as: understanding the subject area, the techniques involved, the opportunity to practice and assimilate into the delegate’s own style, and lastly reviewing including feedback and agreement of best practice.
Courses include a series of specially designed learning aids such as: individual and group exercises that relate to real life situations, case studies, self and team assessment questionnaires, learning games, and where appropriate role-play practice.
Delegates will have the chance to question the tutor on any specific issues. They also can approach the tutor on a one to one to basis at the beginning and at the end of the day to discuss any specific areas, as well as after the course using our help line.
We also adopt a policy of high performance learning. This means that our training mixes support and challenge in the right measure to get the best of people. Delegates will find attending a course engaging, interesting, thought provoking, at times challenging and with the occasional bit of fun and humour.
Each person attending an open course will leave with enhanced understanding of the subject matter, improved confidence, better skills and ability and with a host of ideas, tools, techniques and actions to implement in the work place to improve business performance.
Post course support
Our aim is to ensure that each and every delegate who attends our courses will gain the maximum benefit. With this in mind we extend the service that we provide to go beyond the training session. All delegates who have attended our courses have access to our post course helpline. Delegates are able to talk direct with trainers who can answer additional questions they might have. If a delegate wishes to speak to a specific trainer and he or she is not currently available, we will arrange a mutually convenient time for them to make contact with one another.
Our customers find this service very useful in order to provide that essential further assistance to help delegates get the most out their training and so maximise their potential. Typically delegate calls are regarding how to successfully implement post course actions or simply to review a topic covered during the programme. Many delegates comment favourably on being able to gain a second opinion and bounce ideas around with their tutor. Sometimes implementation of delegate’s action plan has not be as successful as they hoped - it can be difficult to change habits - and this is where the on-going support can be a major benefit to help coach delegates to achieve their aims.
What about experienced people?
Experienced people often find that our courses give them the chance to review best practice, question whether they are utilising the most effective routes, as well as enhancing their knowledge and skills. Many experienced people comment that attendance on one of our open courses has revitalised their enthusiasm and reminded them of many points that they had "forgotten" over the course of their career.
Our Courses and CPD
If your company or profession has formal CPD requirements you will need demonstrate that you have accumulated the requisite number of CPD study hours and you can use our open courses to do this.
Continuous Professional Development, or CPD as it is often shortened to, is an ongoing commitment to positively develop the knowledge, skills and personal qualities demanded by your profession.
CPD is often compulsory for many business people and is required to maintain individual membership of a professional institute, regulator, or employment with their organisation.
Every Spearhead training open course is worth six hours of CPD per day. On completion of a course, you will be sent a certificate that clearly demonstrates the number of CPD study hours you have undertaken.
Your regulator, professional body, or employer will have provided you with clear instructions for documenting and recording your CPD activities. However, if you are new to CPD then you may this article useful.
Have a number of people who require training?
If you have a group of four or more people who have the same training need it is worth considering asking us to run the course as an in-house programme for you. We can deliver an in-house programme at any location either convenient to you or at one of our training centres. If you would like to further details and costs, please contact us by calling +44(01608 644144 or by completing the incompany enquiry form
Alternatively if you have a range of training requirements and you plan to book a number of courses, we can provide an excellent discount package. Details of our loyalty scheme are below:
Client Loyalty discount scheme
The discounts we offer for multiple open course bookings are based on the cumulative number of training days that are booked with no restrictions on who from your organisation makes the booking. We have designed this scheme to be the fairest giving you maximum reward for your loyalty. We track all bookings made from your organisation and will inform you as to the level of discount that applies to all bookings that you make.
- 1-3 Full Fee
- 4-6 10% Discount
- 7-9 15% Discount
- 10-12 17.5% Discount
"Very entertaining, instructor kept us involved and awake!"HM Contechs
"Tutor was extremely informative and helped answer any questions"NP Adamas
- Executive Leadership Programme
- Introduction to Management
- Management Development Programme
- Management Skills
- Managing Change
- Managing Remote Teams
- Managing the Sales Force
- Positive Performance Management
- Supervisory and Team Leader Skills
- Account Management
- Advanced Sales Skills
- Essential Sales Skills
- Getting New Business
- Introduction to Selling
- Marketing Fundamentals
- Sales Negotiation Skills
- Telephone Sales
- Answering the Telephone
- Assertiveness Skills
- Effective Written Communication
- Financial Awareness
- Persuading and Influencing Skills
- Planning Skills Workshop
- Presentation Skills
- Project Management Workshop
- Time Management