Business Skills

The business world today is highly competitive. Expectation levels are constantly increasing and productivity improvements are a must. To achieve better results in business it is necessary to improve the actions your people take in the work place. Our in company business skills training courses and workshops are designed to improve business performance by improving your peoples' knowledge and skills. As such they are a very cost effective solution to help your people keep pace with developments.

Any of our open business skills courses can be presented as an in company programme, alternatively check out the list of available ready to run in company business skills training programmes listed below. Running any of the these on an in-house basis can be a very cost effective way of enhancing the performance of your people. All open and ready-to-run programmes can be tailored to meet your specific requirements.

  • answering the telephone

    Answering the Telephone

    Turning good morning into good business.

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  • Basics of Finance

    Basics of Finance

    A one-day workshop for everyone who needs a quick introduction to the basic concepts .

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  • Financial Awareness

    A two-day training course for those the non-specialist who needs a more in-depth understanding of finance.

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  • call centre training

    Call Centre Training

    Ensure your call centre staff can deliver a high level of customer service over the telephone.

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  • Coaching Skills

    Coaching Skills

    Ensure all Managers and Supervisors with the responsibility for developing people know how to coach effectively.

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  • Communication Skills

    Communication Skills

    Help improve your teams' communication skills.

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  • Customer Care Training

    Customer Care Training

    Provide your staff with a structured review of customer care principles.

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  • Customer Service Skills

    Customer Service Skills

    Help your staff develop or refresh their Customer Service Skills.

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  • Personal Efficiency Training

    Personal Efficiency Training

    Help your staff to manage themselves at work.

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  • Persuading and influencing skills

    Persuading & Influencing Skills

    How to reach positive outcomes.

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  • presentation skills

    Presentation Skills

    Master techniques for maximum impact.

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  • view course
  • Project Management workshop

    Project Management Workshop

    Introduction to project management techniques.

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  • Recruitment Training

    Recruitment Training

    How to avoid the costly mistakes and recruit the right person for the job.

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  • Time Management

    Top techniques for busy people.

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"Excellent training"
BS Forever Living Products

This short video looks at the the benefits of in-company-training:


This video describes Spearhead's partnership approach to in-company-training:

Need Help?

If you can not see what you need then we are happy to arrange a meeting or a teleconference, at no obligation, to discuss your development needs. Please call us on +44(0)1608 644144, alternatively you can email us at info@spearhead-training.co.uk with your training requirements and we will respond with our recommendations.

The Need For Business Skills Training

There are a number of core courses we provide which will benefit almost all employees, such as communication skills and time management training. There are also courses we provide that are relevant to groups of employees, such as presentation skills and customer service training. We also have more specialised courses for specific teams and departments, such as buying skills and project management. We even run training skills courses that will allow you to train up your own team of internal trainers.

If you are looking to reduce costs in your business, holding a financial awareness programme can be an effective way to help employees gain a useful understanding into business finances and therefore to be able to consider what they can do to reduce costs.

All of  our open and ready to run training programmes can be delivered at very competitive prices. Our fees depend on a number of factors such as the total number of people to be trained, course duration etc. Please take some time to view the available ready to run options and if you have any queries or require further information, please contact us. We guarantee that you will be pleased with the results delivered by improving the skills of your people with our business training programmes.