Assertiveness Skills

Assertiveness Skills
- the art of confident communication

A 1-day workshop

The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations.

This fascinating and practical workshop is for everyone - supervisors, managers, sales executives, administrative and support staff.

Description:

Assertiveness is a key communication skill needed not only in business but also in our private lives. People attend assertiveness skills for many reasons. Some attend because they want to improve their communication skills so they are more effective in their job roles; others attend because they want to learn how to handle a particular situation assertively. Whatever your reasons, this one day workshop will provide a balanced mix of information on the various assertive techniques and special exercises that will hone your skills and boost your confidence so you are able to say the right thing at the right time.

Who will benefit from attending?

Assertiveness is for everyone. As such, this course is suitable for supervisors, managers, sales executives, administrative and support staff. If you sometimes find it difficult to be assertive, then this course is for you.

What you will get from attending:

1. A comprehensive understanding of assertive behaviour
2. A tool box of assertive techniques for you to use in various situations
3. Personal guidance and practice to improve your assertiveness skills
4. Increased self-confidence

Testimonials for  Assertiveness Skills

"I feel incredibly empowered. Instead of dreading certain situations and meetings, I'm looking forward to trying out my new found skills." HR, OPP Ltd
"Using real situations in tasks made it easier to adapt to your own workplace people." GW, Cory Environment
"Good use of tools to make you think about how you deal with situations." DN, Sumitomo Corp Europe
"Information was focused and detailed." AD, Unifrax Ltd