- the art of confident communication
A 1-day workshop
The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations.
This fascinating and practical workshop is for everyone - supervisors, managers, sales executives, administrative and support staff.
Assertiveness is a key communication skill needed not only in business but also in our private lives. People attend assertiveness skills for many reasons. Some attend because they want to improve their communication skills so they are more effective in their job roles; others attend because they want to learn how to handle a particular situation assertively. Whatever your reasons, this one day workshop will provide a balanced mix of information on the various assertive techniques and special exercises that will hone your skills and boost your confidence so you are able to say the right thing at the right time.
Who will benefit from attending?
Assertiveness is for everyone. As such, this course is suitable for supervisors, managers, sales executives, administrative and support staff. If you sometimes find it difficult to be assertive, then this course is for you.
What you will get from attending:
- A comprehensive understanding of assertive behaviour
- A tool box of assertive techniques for you to use in various situations
- Personal guidance and practice to improve your assertiveness skills
- Increased self-confidence
- To ensure delegates have a good, in depth knowledge of the techniques for assertive behaviour.
- To provide delegates with the opportunity to start developing their own assertive communication skills
What is Assertiveness?
- What it is not
- Why we need it
- Assertive Aims
Building Self Confidence
- What is self confidence
- How people become confident
- The four fears
- Conquering your fears and doubts
- Handling unproductive feelings
How to be Assertive
- Becoming more assertive
- Your assertive rights
- Choosing the right words
- Assertive body language
- Making assertive requests
- Disagreeing constructively
- Dealing with criticism
- Responding to put-downs
- Saying No
- Broken record
- Consequence assertion
Working With Assertiveness
- Working with non-assertive people
- Handling difficult situations
- Your Plans for Future Self Development
Testimonials for Assertiveness Skills
"I feel incredibly empowered. Instead of dreading certain situations and meetings, I'm looking forward to trying out my new found skills." HR, OPP Ltd
"Using real situations in tasks made it easier to adapt to your own workplace people." GW, Cory Environment
"Good use of tools to make you think about how you deal with situations." DN, Sumitomo Corp Europe
"Information was focused and detailed." AD, Unifrax Ltd
This workshop is always run with small groups. This creates a friendly and safe environment for you to learn in. It also ensures that you are fully supported in developing your assertive skills by our expert tutors. This support continues after the workshop as you will receive not only a comprehensive pack of support materials but can also contact your tutor using Spearheads dedicated post-training help line. This support is particularly helpful as you can receive additional coaching as you put your new skills into practice.
The day is very practical in nature. During the workshop the numerous specially designed exercises will help you develop a greater understanding of the assertiveness techniques taught and provide you with specific assertive skill development. These exercises, together with lively discussion and a focus on real life issues, ensure you leave confident in your ability to communicate in a more assertive manner.
This workshop is run in London and in Oxfordshire, at our dedicated training centres. There are regularly scheduled dates at each venue, so you are sure to find one that is suitable for you to attend. Both centres are conveniently located so that most delegates can get to the workshop without the need to arrive the day before. However, should you need to stay overnight there is a choice of hotels near each centre for you to book – our administrators are happy to send you details.
To summarise, going on this one day assertiveness skills workshop is a good investment and use of your time. By attending your confidence to communicate assertively will improve and you will become more effective in your daily interactions with others.
What is included in the fee?
All materials, lunch and refreshments are provided on this programme.
Start: 10 am Finish 5 pm
Recommended Follow-on Training
- Persuading and Influencing Skills - how to reach positive outcomes
- Effective Written Communication - the principles and practice of effective business writing
- Time Management - top techniques for busy people
If you are not satisfied that you have benefited by attending our Assertiveness Skills course, then we will refund your course fee.