Giving Royal Customer Service
The customer may be king, but do they get royal service from you? Too many business people don’t know how to give great customer service. It’s not that they want to get it wrong, it’s just that they fail to recognise the importance of treating every customer they interact with as a king. As a result customers get the feeling that the person in front of them or on the other end of the telephone doesn’t really value what matters to them.