Blog

Hundreds of Sales Proposals – but where are the contracts?

I know a sales person, let’s call him John. John is an engineer who works for a company selling complex solutions. Despite being in sales, John’s real strength lies in engineering. Every month John visits his clients and potential clients and churns out proposal after proposal. Each proposal takes up a lot of John’s time…
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Are You Prepared For Brexit?

Brexit negotiations are about to begin. Whilst a recent study found 59% of large businesses are optimistic about the opportunities Brexit will bring, companies need to start preparing now in order to transform this optimism into tangible results. (more…)
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How to Ask “Why?” Without Causing Offence

Young children are not afraid to ask “why?” and often do so (to their parents’ annoyance) umpteen times a day. They only later learn from their parents, teachers and bosses that the question “why?” often makes people uncomfortable. So how can you ask "why" without causing offence? (more…)
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Problems With Problem Solving

In business, as in life, we have to solve problems every day. Managers in particular are expected to demonstrate effective problem solving skills, as this is what they are employed to do. Yet many managers have problems when it comes to problem solving. (more…)
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Open (Public) vs. Incompany Training – Which Is Best?

One of the questions our Customer Support team is often asked by clients is “I’ve a number of people to train – should I use your open courses or is it better for you to run an in-company course for us?” It’s a great question and the answer is “It depends…” (more…)
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Learning to Serve the Customer

Customer satisfaction, as many businesses have come to realise, is the key to long term profitability and success. But it is not enough to simply have well-trained sales team. Customer satisfaction is achieved mainly through the actions of a company’s non-sales employees, and in particular their behaviour during any contact they have with customers, whether…
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Developing Business Skills in Young Recruits

Do you find yourself grumbling about the fact that the young people you recruit (whether a school leaver or a young graduate) are simply not prepared for the work place? If so, then you are not alone! In a recent survey by the British Chambers of Commerce 88% of businesses reported that school leavers were…
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8 Reasons Why Your Sales Team Isn’t Performing

Are you unhappy about the results your sales team are achieving? Has the situation manifested itself over quite a long period of time? In these situations it is easy for your sales people to point the blame at the current economic situation, excessively high selling prices set by your company, insufficient advertising measures, etc. However,…
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What Managers Must Do To Stay Ahead

Today’s senior managers face a totally new set of challenges related to the fast pace of environmental change. These challenges affect every company, in every industry, and are forcing senior management teams to fundamentally re-examine how they operate.  To stay ahead in this new world, senior managers need to focus on two key aspects. (more…)
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7 Tips For Sales Success

How confident are you that the election will give you a sales boost for the remainder of  2017? If you’re not sure (and who can be!), now is your chance to put all of your abilities into action. Prove to yourself what fighting spirit and creativity you have at your command and mobilise all your…
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