Category Archives: Business Skills Articles

Changing Your Habits

Habits, we all have them! On any given day our habits account for about 40 percent of our behaviours, according to researchers at Duke University. They are those small decisions we make and actions we perform without even thinking about them. They shape the type of person we are and how effective or successful we…
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Changing Poor Time Management Habits

One of the biggest challenges many people face is changing their unproductive time management habits. Here are 3 techniques our trainers use to enable people to change their poor work habits. (more…)
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What Your Desk Says About You

Would you consider yourself a productive person? Before you read any further, please take a good look at your work desk. What is on it? Is it covered with piles of files and paper work? Or is it neat and tidy? If your desk isn’t always neat and tidy does it really matter? Some recent…
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Problems With Problem Solving

In business, as in life, we have to solve problems every day. Managers in particular are expected to demonstrate effective problem solving skills, as this is what they are employed to do. Yet many managers have problems when it comes to problem solving. (more…)
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Learning to Serve the Customer

Customer satisfaction, as many businesses have come to realise, is the key to long term profitability and success. But it is not enough to simply have well-trained sales team. Customer satisfaction is achieved mainly through the actions of a company’s non-sales employees, and in particular their behaviour during any contact they have with customers, whether…
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Maintaining Your Company Image

There is a lot in the news this week about the Galaxy Note 7 smartphone and the potential damaging effect on the brand image that the poor handling of the recall of these faulty phones has created for Samsung. Whilst quality products are obviously an important part of brand reputation you shouldn't undervalue the impact…
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Overcoming Procrastination

As professional business people taking ownership and being accountable should be a fundamental part of the way we work. This means we must make decisions. However, when we procrastinate we are not doing this. So what causes otherwise rational adults to become habitual procrastinators? (more…)
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Deliberate Procrastination

Why would anyone deliberately procrastinate? After all, every time management guru tells us that procrastination wastes our valuable time… but is it always wrong to put things off? (more…)
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Presentation Skills – Overcoming Glossophobia Part 2

Glossophobia is the psychologists name for the common fear people have about standing up in front of an audience of their peers, colleagues or customers. In part one of this blog we looked at managing our fears before the presentation begins. Now we will look at managing our fears during the presentation. (more…)
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Presentation Skills – Overcoming Glossophobia

Speaking in front of your colleagues, peers or customers can be a daunting prospect that can create a degree of anxiety in even the most confident person. This anxiety of public speaking is so common that the psychologists even have a name for it – Glossophobia. Yet this fear can be overcome allowing you to…
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