It is rare for customers to offer salespeople the business. They naturally expect that as you are there to sell, you should ask for it. You should not be afraid that you will suffer in any way by asking for the business. The worst consequence is ‘No’ and that will always give you the chance…
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Motivations For Buying
Every sales person needs to know what motivates people to buy. Therefore it is worth exploring this subject in detail. Think about something you purchased recently. Why did you buy it? You brought it because you either needed or you wanted it. But why do we need or want things? Consider for a moment the…
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Are you ready to close the sale?
Closing is a vital part of selling, yet no closing technique will overcome a poor sales process. For example if the customer sees no benefit in your solution, or does not think it is a worthwhile return on his investment, or if they think your solution is no better than other cheaper alternatives, they are…
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Using Role Play to Improve Customer Service Skills
Managers and supervisors of customer service teams are tasked with ensuring their team members consistently deliver high levels of service. To do this they must ensure that they regularly provide training for their team members to ensure that bad habits do not creep in and become "the norm". Much of this training can be on…
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