Blog

Using Coaching to Develop People

There are many ways to develop people: from classroom based group training and self-study using e-learning, to one-to-one coaching sessions. All have their place and help to create a truly blended approach to learning. However, with the focus on meeting individual needs, the use of one-to-one coaching is becoming an increasingly popular developmental tool in…
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Should You Invest in Training Your Older Employees?

Many of the government led training initiatives are focused on the skill development of younger employees. But with 9.4 million people in employment over the age of 50 in the UK, representing 30% of the total workforce, should we ignore our older employees when it comes to providing training and development opportunities? (more…)
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How Effective is On-Line Sales Training?

Time pressures have never been greater for sales people. With increased internal reporting required, longer journey times and customers who expect direct access via phone and email, it can be hard for sales people to balance all of the demands on their time, let alone make time for critical self-improvement. Perhaps this is why there…
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Why Managers Run Out of Time

Managers are charged with achieving results through the efforts of the team of people they directly supervise. Yet many managers complain that they never have time to do what they need to do, even though their staff are typically running out of work Why does this happen? (more…)
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Maintaining Your Company Image

There is a lot in the news this week about the Galaxy Note 7 smartphone and the potential damaging effect on the brand image that the poor handling of the recall of these faulty phones has created for Samsung. Whilst quality products are obviously an important part of brand reputation you shouldn't undervalue the impact…
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How to Ask a Customer “Why?”

Young children are not afraid to ask “why?” and often do so (much to their parents’ annoyance) umpteen times a day. They only later learn from their parents, their teachers and their bosses that the question “why?” often makes people react defensively and can lead to unnecessary conflict. So how can we ask a potential…
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Overcoming Procrastination

As professional business people taking ownership and being accountable should be a fundamental part of the way we work. This means we must make decisions. However, when we procrastinate we are not doing this. So what causes otherwise rational adults to become habitual procrastinators? (more…)
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Deliberate Procrastination

Why would anyone deliberately procrastinate? After all, every time management guru tells us that procrastination wastes our valuable time… but is it always wrong to put things off? (more…)
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Presentation Skills – Overcoming Glossophobia Part 2

Glossophobia is the psychologists name for the common fear people have about standing up in front of an audience of their peers, colleagues or customers. In part one of this blog we looked at managing our fears before the presentation begins. Now we will look at managing our fears during the presentation. (more…)
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Valuing Sales Support

Providing good after-sales support to your customers is expensive! Any services you provide should, therefore, contribute to both increasing your customer’s satisfaction and giving your company a real competitive advantage. (more…)
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