Blog

Evaluating Training

At Spearhead we are passionate that every training course we deliver has an impact on your future success. Here we share a few of the models and methodologies that have shaped how training evaluation is carried out. (more…)
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Engagement and the Manager

We all want our team members to be engaged because truly engaged employees lead to a great customer experience - and ultimately to improved company performance. Engaged team members are loyal and this loyalty, if correctly channeled, leads to increased productivity which, in turn, leads to a better customer experience and ultimately improved company performance.…
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Put On Your Thinking Hat

Unproductive meetings are the bane of project manager’s lives. Bad meetings waste a great deal of project management time and company money. But it is not having a meeting that is the problem, rather the way the meeting is co-ordinated. (more…)
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Could A Robot Replace You?

In the recent ITV television science fiction series “Humans” robots were depicted as being virtually indistinguishable from human beings and some even developed emotions. But is science fiction becoming science fact? Will robots put your job at risk? (more…)
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The Accelerated Development Equation

With an ever aging workforce, organisations need a pipe line of talented individuals who can be fast-tracked into more senior management positions. But unless this process is well-managed there is a real danger of over-promotion and the problems this causes. (more…)
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After Event Reviews

The holy grail of any training is to ensure that the skills delegates develop are applied when they return to the workplace. Change is difficult and simply attending a one-day workshop may not result in delegates using the skills in their actual job. After Event Reviews (AERs) are a tool that can be used by…
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The Law of High Performance

The key to increasing the level of performance from your team members doesn’t lie in a system or process, but in understanding the psychology of human behaviour. (more…)
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Bonuses Are Better Than Discounts

New and inexperienced sales people often struggle when faced with a demand for a discount from a potential customer. They feel that they cannot refuse this demand without jeopardising the sale. What they need to learn are the skills that allow them to transform the discount demand into a bonus expectation. (more…)
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