Blog

Deliberate Procrastination

Why would anyone deliberately procrastinate? After all, every time management guru tells us that procrastination wastes our valuable time… but is it always wrong to put things off? (more…)
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Presentation Skills – Overcoming Glossophobia Part 2

Glossophobia is the psychologists name for the common fear people have about standing up in front of an audience of their peers, colleagues or customers. In part one of this blog we looked at managing our fears before the presentation begins. Now we will look at managing our fears during the presentation. (more…)
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Valuing Sales Support

Providing good after-sales support to your customers is expensive! Any services you provide should, therefore, contribute to both increasing your customer’s satisfaction and giving your company a real competitive advantage. (more…)
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Presentation Skills – Overcoming Glossophobia

Speaking in front of your colleagues, peers or customers can be a daunting prospect that can create a degree of anxiety in even the most confident person. This anxiety of public speaking is so common that the psychologists even have a name for it – Glossophobia. Yet this fear can be overcome allowing you to…
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Appraisal Skills For Managers

Constant communication between the manager and their team members about targets and expectations is becoming increasing important for successful professional team work. (more…)
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Is One-To-One Coaching Required?

A key part of the sales manager’s responsibilities is to support their sales team in making profitable sales. One way of doing this is to arrange joint visits with each of your sales people to customers and then to use these opportunities to uncover any poor sales techniques or personal behaviours that are limiting the…
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5 Ways To Encourage Problem Solving

One of the real benefits of team work is that it brings together people with diverse views, skills and experiences. The team leader needs to learn how to promote the creativity and problem solving abilities of their team members so that the full potential of the team is unleashed. (more…)
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What Motivational Managers Do

Line managers are key to employee motivation. People, as the saying goes, do not leave companies they leave managers. So what can you do to improve motivation in the team you manage? (more…)
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Leadership and Engagement

The result of the EU referendum and the subsequent elaection has led to unrest in all political parties. Leaders in all areas of life – be it politics, sport or business are directly responsible for creating the culture in the team they lead and this culture directly affects engagement. (more…)
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Preventing Conflict At Work

Un-managed conflicts in the workplace are expensive. A "trench warfare" situation can quickly develop as the working atmosphere disintegrates. Productivity is stifled and senior management may have to step in to control the situation. At the end of the day, the organisation's customers also suffer - either directly or indirectly - from the effects of…
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