Recent Posts by Spearhead Training

Managing the Maverick

Being a good team player is considered a positive characteristic by many managers. But many highly talented individuals often have “flaws” that make them “mavericks” when it comes to team work. How should the manager integrate such people into their team? (more…)
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Writing Emails – responding to customer complaints

When we have to write an email in response to a complaint from a customer it can be hard to find the right words. We feel anxious and want the problem to be resolved quickly, and this attitude often results in our email sounding too brusque. Try to bear the following ten complaint handling tips…
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CPD Information – Part 1

Continuing professional development (or CPD) is fundamental for success in today’s fast-moving business environment. If you are a member of a professional body, then it is highly likely that your continuing membership requires you to demonstrate your commitment to lifelong learning by undertaking regular CPD activities. However, it is also becoming increasingly common for organisations…
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Selling to Gen X

A lot has been written about managing Gen X – those born between the mid 1960’s and the early 1980’s. But less has been written about selling to Gen X. This blog addresses that gap. (more…)
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Feedback for Managers

Feedback is crucial for improving your personal performance. Handled correctly it can be a powerful motivator. Whilst many managers are usually OK about giving critical feedback to their direct reports, they are often less comfortable when they themselves are receiving it. However, unless you learn how to receive feedback as well as give it you…
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Five Essentials For TeleSales

Why do so many new sales people make such little use of the telephone as an aid to selling? The answer is because, like many people, they harbor a secret fear of the ‘phone. The reason for this is that they feel subconsciously that they lack the skills that will make them effective when using…
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Reducing Risk Increases Sales

Customers are, quite rightly, cautious these days. If they have not purchased from your company before it is natural for them to feel that they are taking a risk when placing their first order with you. As a professional sales person you have to convince the new customer that the risk is slight in order…
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Managing Generation Y

Generation Y employees are defined as those aged 30 years and under. Older managers can find it difficult to understand and manage this age group. The values and motivations of the different generations are often poles apart. As a result there is often a large gulf between how Gen Y employees are currently managed and…
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Talent, Teamwork & Trust

I like to watch many different types of team sports. I see many parallels with how the captains of the sports teams I follow lead their teams to success with how business managers can help their work teams to succeed. But I have to confess that cricket does not feature on my top ten list…
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When Training Isn’t the Right Answer

Booking your team onto training courses is often seen as the solution whenever things have gone wrong or are not working well. However, staff training is not always the right solution. (more…)
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