Recent Posts by Spearhead Training

Why Success Slows Sales People Down

There is an interesting phenomenon that you can observe in sales people. If the morning has proved extraordinarily successful for them, they tend to expend a little less effort on closing sales in the afternoon. They may call one customer less than they had planned, or show less persistence in securing an order. Remarkable! Normally…
Read more

Improving Team Productivity

Talk to anyone in work and they will tell you that they are busy. Yet there has been much coverage in the recent press, on TV and on the radio about the latest ONS statistics that the productivity of the UK workforce is too low. Indeed, the official statistics show that other G7 countries are…
Read more

How to be a Manager

Here is a “tongue in cheek” look at some common management mistakes. We are sure that you would never do these! (more…)
Read more

CPD Information – Part 2

In CPD information - part 1 we looked at what CPD is, what you need to do to create your own CPD plan and the types of activities that can be used for CPD. In part two we look at the specific CPD requirements of a number of the leading professional bodies and how they…
Read more

Developing Your Managers

Approximately 25% of the total UK businesses spend on training is focused on training and developing their managers. Yet surveys show that there is still a large (and increasing) skills deficit within line management. So what is going wrong? (more…)
Read more

Using Money As An Incentive

My sister has three children and, like all mums, wanted them to get good grades. She resorted to monetary incentives to motivate them to do well. Reflecting back on what she did got me thinking about using money incentives at work. Incentive schemes are becoming an increasingly popular way of motivating employees to achieve superior…
Read more

Sales Planning For Greater Success

In selling you can never rest on your laurels or past successes. You must constantly work on developing a sales plan that drives you forward to the next profitable sale. Our sales trainers have drawn up the following list of tips to help you improve your turnover and profit margin. (more…)
Read more

The End of Email?

How many emails did you receive today? We all moan about getting too many emails and keeping up to date with our inbox is a challenge most business people struggle with. But does new technology really signal the end of the overflowing inbox? (more…)
Read more

Managing the Maverick

Being a good team player is considered a positive characteristic by many managers. But many highly talented individuals often have “flaws” that make them “mavericks” when it comes to team work. How should the manager integrate such people into their team? (more…)
Read more

Writing Emails – responding to customer complaints

When we have to write an email in response to a complaint from a customer it can be hard to find the right words. We feel anxious and want the problem to be resolved quickly, and this attitude often results in our email sounding too brusque. Try to bear the following ten complaint handling tips…
Read more

Recent Comments by Spearhead Training

No comments by Spearhead Training yet.