Being a new manager is probably one of the hardest transitions to make. In the USA, the first 100 days of a presidency has become the barometer of a commander in chief's governing power, or lack thereof. So to help newly promoted managers succeed in making a smooth transition, here are some things to bear…
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About: Spearhead Training
Recent Posts by Spearhead Training
The Art of Delegation
The main benefit of effective delegation from the manager’s perspective is that it frees you up to focus on the more strategically important tasks. However, despite knowing this many managers find delegation difficult. Poor delegation is a warning sign of poor management capability. (more…)
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Does Coaching Really Work?
Providing one-to-one coaching sessions for key employees is increasingly being used by organisations. Coaching is typically provided to an organisation's middle and senior managers, as well as to its sales people. The aim of the coaching sessions is to maximise the effectiveness of these key people so that their future efforts improve business performance. But…
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Preventing Your Customer Making a Mistake
One of the basics of consultative selling is to ensure that you build a strong relationship with your customers. Despite doing this, your relationship can become strained when a problem arises because of something the customer has done that has subsequently caused them problems. The difficulty arises because the customer dislikes taking the full blame…
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Motivating people – Part 2
To be effective, managers must understand the motivational drivers of their individual team members. In a previous blog we looked at three of the nine motivational drivers: the searcher, the spirit and the creative. In this blog we will look at the final 6 motivational drivers. (more…)
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Motivating People – Part 1
Effective managers know that a well-trained and highly-engaged workforce will perform better – in fact, 50% more according to research by the Hay Research Group. We can provide you with the training – but you need to engage your people, and a key part to this is knowing how to motivate them. (more…)
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The Sales Person’s Guide to Handling Bad News
Sales people, because they are regularly in front of customers, need to know how to handle situations in which their company's image has been adversely affected. How you conduct yourself with your customers in the face of negative announcements, either in the press or "bad news" announcements made by your company is important. You need…
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Harnessing Diversity
In today’s multi-cultural work environment the differences between people in a team can come in many varieties – cultural, lingual, political, religious and personality to name just a few of the obvious ones. Whilst these differences can create challenges for the team leader (and also for the team members) if you can learn to use…
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Improving Sales Success
Studies of "successful" compared to "average" sales people have shown that successful sales people behave differently in the client meeting and as a result they are more skilled at uncovering the customer’s needs during the initial sales discussion. (more…)
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Raising The Profile Of Selling As A Career
The demand for highly qualified sales people - such as those with degrees in engineering, economics and the sciences - is constantly increasing. In many companies, however, it continues to be difficult to attract appropriate applicants for sales posts. Selling is so unpopular in the minds of this target group, whereas its sister discipline, marketing,…
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