Recent Posts by Spearhead Training

Making Better Decisions

A good decision is one that solves the problem and to do this we need, as managers, to be open to ideas and suggestions from our team. However, the way in which we phrase our own suggestions can negatively influence our reaction to ideas and suggestions from others . (more…)
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Can I Have a Holiday?

Under the 1998 Working Time Regulations every UK worker is currently entitled a period of paid annual leave. If you are a manager then it is your responsibility to ensure that this can happen without the work output of the rest of your team or department suffering. Without holidays your people can become stale and…
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Managing Pay Rise Requests

Managers may be unaware of their employee's thoughts toward their pay until they receive a knock on their office door and the request that “I want to talk to you about a pay rise”. This situation needs to be carefully managed, so consider these five tips which will help you handle a pay rise request…
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The Seven Stages of Delegation

Delegation skills are needed by all managers who want to be successful. Delegation, unlike work allocation, involves the transfer of responsibility for doing a task or project the manager would normally perform to one of their employees. However, many managers struggle with delegation, particularly with the transfer of responsibility. (more…)
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Understanding Body Language

All sales people must be trained to understand the body language signals that can be given off by their clients. These signals can reveal useful information that may not be fully verbalised by the client - either intentionally or unintentionally. (more…)
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Mentoring Your Future Leaders

Many organisations are using mentoring to help develop talented managers into future leaders. If you are considering introducing a mentoring programme then there are a number of factors to consider to ensure that it successful delivers the changes required. (more…)
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Using Coaching to Develop People

There are many ways to develop people: from classroom based group training and self-study using e-learning, to one-to-one coaching sessions. All have their place and help to create a truly blended approach to learning. However, with the focus on meeting individual needs, the use of one-to-one coaching is becoming an increasingly popular developmental tool in…
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Should You Invest in Training Your Older Employees?

Many of the government led training initiatives are focused on the skill development of younger employees. But with 9.4 million people in employment over the age of 50 in the UK, representing 30% of the total workforce, should we ignore our older employees when it comes to providing training and development opportunities? (more…)
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How Effective is On-Line Sales Training?

Time pressures have never been greater for sales people. With increased internal reporting required, longer journey times and customers who expect direct access via phone and email, it can be hard for sales people to balance all of the demands on their time, let alone make time for critical self-improvement. Perhaps this is why there…
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Maintaining Your Company Image

There is a lot in the news this week about the Galaxy Note 7 smartphone and the potential damaging effect on the brand image that the poor handling of the recall of these faulty phones has created for Samsung. Whilst quality products are obviously an important part of brand reputation you shouldn't undervalue the impact…
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