Recent Posts by Spearhead Training

Better Communication

The ability to be a good communicator is a critical business skill. However, according to a survey by Teja Jadhav (from the the University of Findlay) and Shiv K. Gupta (from the University of Findlay) 41% of people thought the biggest mistake their manager makes is inappropriate communication. So what are the problems that lead…
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Providing Effective Compliance Training

The process of educating your employees on the laws, regulations and company policies that apply in their day-to-day jobs is known as compliance training. The aim of compliance training is to ensure that the company (through the actions of its staff) obeys all of the legal laws and regulations that relate to how it must…
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Understanding the Concept of a Preferential User

One of the fundamentals of any successful business is the concept of continuously improving business performance. For companies that produce tangible products this concept of continuous improvement is particularly important. Such companies must invest heavily in the field of product development, because without such improvements the products they produce today will be quickly superseded by…
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Marketing Activities for Salespeople

A lot of marketing is about collecting information that is then used to make decisions that will improve business performance. Rather than rely on the marketing department to provide data, the sales person can easily do a lot of basic marketing research themselves. (more…)
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The Root Cause of Conflict

Nobody likes conflict at work, yet 4 out of 10 UK employees report being involved in some form of interpersonal conflict at work in the last 12 months (CIPD survey of 2,193 people). So what is causing this and how can managers improve the situation? (more…)
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Training Trends for 2018

According to recent research carried out by City & Guilds, 87% of employers struggle to recruit staff who have the skills they need and, of these, 38% highlight management roles as the hardest to fill. So what skills are missing? And what can you do about it? Results from a global survey carried out by…
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Habits To Build A Winning Team

Anyone charged with leading a team of people, whether you are a supervisor or the CEO, wants their team to be a winning team. After all, your success is built on the success of your team. This is the first of a series of planned articles on habits to build a winning team. We hope…
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Are Your Managers Too Busy to Manage?

A good manager is defined by what he or she does, not what they are. Simply promoting someone and giving them the job title of “manager” does not automatically mean that they will be a good one. (more…)
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Changing Your Habits

Habits, we all have them! On any given day our habits account for about 40 percent of our behaviours, according to researchers at Duke University. They are those small decisions we make and actions we perform without even thinking about them. They shape the type of person we are and how effective or successful we…
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Account Management Could Be Bad For Your Health

It can happen that sales people targeted with managing a key account in their territory can focus on this activity to an unhealthy degree. They spend all of their time on this large account and sales are good. However, in the process, other important customers and prospects are neglected. Concentrating too much on a few…
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