Blog

Agile Learning

Many organisations seek to achieve an agile learning culture – that is a culture where individuals continually learn and grow together. The ultimate aim of an agile learning culture is to improve business performance by building the capability of the organisation to solve problems and facilitate new ways of working. Newly released research from the…
Read more

Train Your Managers – Engage Your Staff

Have your staff come back from their holiday with a smile on their face, or do they look like they would rather be anywhere else but at work? Immediately after a bank holiday, such as the recent Christmas and New Year celebrations, is a great time to check out the level of employee engagement. This…
Read more

What Makes a Good Customer?

If you are a sales professional or a Sales Manager, then the start of the year is the time to refocus your selling efforts. So do you know who you should be targeting as possible new customers in 2018? (more…)
Read more

Personality Types at Work – Part 2

In a previous blog we looked at four of the nine common personality types managers can expect to come across at work. In this blog we look at the final five types, with tips on how you can get the best out of them. (more…)
Read more

Personality Types at Work – Part 1

As a manager your aim is to understand each team members’ personality so that you can adapt your management style and keep them motivated and productive. To help you, here are the first four of the nine most common personality types you can expect to come across at work. (more…)
Read more

Managing Different Personalities in Your Team

Every work place is made up of a range of people who are different in many ways. Each person has unique strengths, weaknesses and personality traits that make the work place an interesting place to be. From the manager’s perspective, learning to work effectively with people who are different to your self is often the…
Read more

The Sales Persons Role In Debt Collection

Many sales people consider their job is done when they close a sale and take an order from their customer. But the sale is not really closed until your company has been paid for the goods or services you have sold! (more…)
Read more

The First 100 Days

Being a new manager is probably one of the hardest transitions to make. In the USA, the first 100 days of a presidency has become the barometer of a commander in chief's governing power, or lack thereof. So to help newly promoted managers succeed in making a smooth transition, here are some things to bear…
Read more

The Art of Delegation

The main benefit of effective delegation from the manager’s perspective is that it frees you up to focus on the more strategically important tasks. However, despite knowing this many managers find delegation difficult. Poor delegation is a warning sign of poor management capability. (more…)
Read more

Does Coaching Really Work?

Providing one-to-one coaching sessions for key employees is increasingly being used by organisations. Coaching is typically provided to an organisation's middle and senior managers, as well as to its sales people. The aim of the coaching sessions is to maximise the effectiveness of these key people so that their future efforts improve business performance. But…
Read more