Approximately 25% of the total UK businesses spend on training is focused on training and developing their managers. Yet surveys show that there is still a large (and increasing) skills deficit within line management. So what is going wrong? (more…)
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Using Money As An Incentive
My sister has three children and, like all mums, wanted them to get good grades. She resorted to monetary incentives to motivate them to do well. Reflecting back on what she did got me thinking about using money incentives at work. Incentive schemes are becoming an increasingly popular way of motivating employees to achieve superior…
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Sales Planning For Greater Success
In selling you can never rest on your laurels or past successes. You must constantly work on developing a sales plan that drives you forward to the next profitable sale. Our sales trainers have drawn up the following list of tips to help you improve your turnover and profit margin. (more…)
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The End of Email?
How many emails did you receive today? We all moan about getting too many emails and keeping up to date with our inbox is a challenge most business people struggle with. But does new technology really signal the end of the overflowing inbox? (more…)
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Managing the Maverick
Being a good team player is considered a positive characteristic by many managers. But many highly talented individuals often have “flaws” that make them “mavericks” when it comes to team work. How should the manager integrate such people into their team? (more…)
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Writing Emails – responding to customer complaints
When we have to write an email in response to a complaint from a customer it can be hard to find the right words. We feel anxious and want the problem to be resolved quickly, and this attitude often results in our email sounding too brusque. Try to bear the following ten complaint handling tips…
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CPD Information – Part 1
Continuing professional development (or CPD) is fundamental for success in today’s fast-moving business environment. If you are a member of a professional body, then it is highly likely that your continuing membership requires you to demonstrate your commitment to lifelong learning by undertaking regular CPD activities. However, it is also becoming increasingly common for organisations…
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Selling to Gen X
A lot has been written about managing Gen X – those born between the mid 1960’s and the early 1980’s. But less has been written about selling to Gen X. This blog addresses that gap. (more…)
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Feedback for Managers
Feedback is crucial for improving your personal performance. Handled correctly it can be a powerful motivator. Whilst many managers are usually OK about giving critical feedback to their direct reports, they are often less comfortable when they themselves are receiving it. However, unless you learn how to receive feedback as well as give it you…
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Five Essentials For TeleSales
Why do so many new sales people make such little use of the telephone as an aid to selling? The answer is because, like many people, they harbor a secret fear of the ‘phone. The reason for this is that they feel subconsciously that they lack the skills that will make them effective when using…
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