Category Archives: Management Articles

Managing Different Personalities in Your Team

Every work place is made up of a range of people who are different in many ways. Each person has unique strengths, weaknesses and personality traits that make the work place an interesting place to be. From the manager’s perspective, learning to work effectively with people who are different to your self is often the…
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The First 100 Days

Being a new manager is probably one of the hardest transitions to make. In the USA, the first 100 days of a presidency has become the barometer of a commander in chief's governing power, or lack thereof. So to help newly promoted managers succeed in making a smooth transition, here are some things to bear…
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The Art of Delegation

The main benefit of effective delegation from the manager’s perspective is that it frees you up to focus on the more strategically important tasks. However, despite knowing this many managers find delegation difficult. Poor delegation is a warning sign of poor management capability. (more…)
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Motivating people – Part 2

To be effective, managers must understand the motivational drivers of their individual team members. In a previous blog we looked at three of the nine motivational drivers: the searcher, the spirit and the creative. In this blog we will look at the final 6 motivational drivers. (more…)
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Motivating People – Part 1

  Effective managers know that a well-trained and highly-engaged workforce will perform better – in fact, 50% more according to research by the Hay Research Group. We can provide you with the training – but you need to engage your people, and a key part to this is knowing how to motivate them. (more…)
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Harnessing Diversity

In today’s multi-cultural work environment the differences between people in a team can come in many varieties – cultural, lingual, political, religious and personality to name just a few of the obvious ones. Whilst these differences can create challenges for the team leader (and also for the team members) if you can learn to use…
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Raising The Profile Of Selling As A Career

The demand for highly qualified sales people - such as those with degrees in engineering, economics and the sciences - is constantly increasing. In many companies, however, it continues to be difficult to attract appropriate applicants for sales posts. Selling is so unpopular in the minds of this target group, whereas its sister discipline, marketing,…
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Using Role Play to Improve Customer Service Skills

Managers and supervisors of customer service teams are tasked with ensuring their team members consistently deliver high levels of service. To do this they must ensure that they regularly provide training for their team members to ensure that bad habits do not creep in and become "the norm". Much of this training can be on…
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10 Things To Do To Be A Better Manager

In this training article we provide ten ideas that can help you to become a better people manager. These ideas will help you to shift your focus from managing the performance of those reporting to you to developing it. This management approach has been proven to meet modern employees’ needs more effectively and to improve…
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Better Performance Appraisals

How do you view performance reviews? Many employees and their managers dread them in equal measure. Managers frequently complain that they take up too much of their valuable time (if they are done at all!) and actually, no one is really sure what the overall purpose of the appraisal system is. If this is you……
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