Category Archives: Business Skills Articles

Put On Your Thinking Hat

Unproductive meetings are the bane of project manager’s lives. Bad meetings waste a great deal of project management time and company money. But it is not having a meeting that is the problem, rather the way the meeting is co-ordinated. (more…)
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Managing Your Manager

All of us report to a boss and we need to work effectively with them. But not all managers are good managers and it can be frustrating working for a difficult boss. (more…)
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What Tomorrow’s Workplace Will look Like

Globalisation, diversity, an aging workforce and changes in technology are just some of the many changes that have already affected the way we work. In this article we take a look at what the workplace of the future may look like. (more…)
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Influential Women

The popular radio 4 programme “Woman’s Hour” holds an annual event where it sets a panel of judges the difficult task of identifying the top ten most influential women in the UK. The ability to influence and persuade people is an important business skill, so what does the 2015 list reveal about this important subject?…
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The End of Email?

How many emails did you receive today? We all moan about getting too many emails and keeping up to date with our inbox is a challenge most business people struggle with. But does new technology really signal the end of the overflowing inbox? (more…)
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Writing Emails – responding to customer complaints

When we have to write an email in response to a complaint from a customer it can be hard to find the right words. We feel anxious and want the problem to be resolved quickly, and this attitude often results in our email sounding too brusque. Try to bear the following ten complaint handling tips…
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Giving Royal Customer Service

The customer may be king, but do they get royal service from you? Too many business people don’t know how to give great customer service. (more…)
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Improving Personal Efficiency When Working From Home

With flexible working becoming very much the norm and the ease with which technology allows us to work remotely, more and more of us are working - at least some of the time - from our homes. But maintaining your personal efficiency when working from home can be an issue. It can be easy to…
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Better Persuasion: The Five Sentence Method

If you are making a presentation to persuade others (be they your customers or your colleagues) then you should make use of the “Five-Sentence Method” to present your case. The basis of the five sentence method is that the lead-in, the arguments you use to persuade your audience, the contradictory assertions you make and the…
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The 5W1H Approach For Better Meetings

Senior managers spend a significant proportion of their time at work in meetings. Yet ask them how productively this time is being used and most will answer “not very!” Poorly run meetings waste hours of valuable business time and are, not surprisingly, the number one time waster identified by delegates on our time management workshop.…
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