a 1-day in-company training course

The telesales role is arguably more challenging than a face to face sales job. This telesales training workshop covers all key aspects of telesales, from making cold calls to telephone sales presentations, objection handling and closing the sale. The day will develop delegates' professional approach to effective telesales techniques. It has been developed by us using some of the latest research to overcome the key challenges of selling to businesses. It is run by tutors who also perform a telesales role, therefore providing absolute credibility to the delegates being trained. This fast paced day includes numerous exercises so delegates can develop their skills, concluding with a role-play session using tele-trainer equipment and review.

Programme Content

Telesales Techniques
Telephone Communication
Planning Telesales Calls
Preparing Yourself
Using Benefits Effectively
Reaching Key Contacts
Making Cold Calls
Dealing with Knock-Backs
Opening Telesales Calls
Questioning Techniques
Telephone Listening Skills
Establishing Needs
Building Sales Your Case
Making Telephone Sales Presentations
Objection Handling
Closing Techniques
Practical Exercises
Individual Self Development

More Details:

This telesales workshop is one of our standard in-company programmes.  It can be delivered to your team at a venue and date to suit your team's needs. If this is not exactly what you require we can build a tailored day based on our extensive library of material, or create a fully bespoke solution to meet your business needs.

Please call 01608 644144 for further details or use the enquiry form.

"The course was very in depth and I was very impressed."
JBD Forever Living Products