Online Customer Care Training

online training

Online Customer Care Training

We provide two online customer care training programmes - one is suitable for all staff, the other is aimed at those in a managerial or supervisory position.

Our online customer care training provides the perfect solution to help busy staff and managers develop vital customer care skills without leaving their desk.

The staff programme consists of an introduction and 10 training tutorials. The manager/supervisor programme consists of an introduction and 13 training tutorials. each tutorial takes less than 10 minutes to complete.

Each course also includes post course exercises, together with a model answers, for you to download and keep.

Special Introductory Price:

  • Staff programme: £45.00
  • Manager/Supervisor programme: £49.00
    (All prices exclude VAT)

The staff programme contents are:

  • Introduction
  • 1. An organisation and its customers
  • 2. Customer needs
  • 3. Trends in customer care
  • Test questions - tutorials 1-3
  • 4. Attitude: a key to effective customer care
  • 5. Listening to customers
  • 6. Customer service standards
  • 7. Communication skills for excellence in customer service
  • Test questions - tutorials 4-7
  • 8. Why customers buy
  • 9. What to do when things go wrong
  • Test questions - tutorials 8-9
  • 10. A call to action

The manager/supervisor programme contents are:

  • Introduction
  • 1. An organisation and its customers
  • 2. Customer needs
  • 3. Trends in customer care
  • Test questions - tutorials 1-3
  • 4. Attitude: a key to effective customer care
  • 5. Listening to customers
  • 6. Customer service standards
  • 7. Communication skills for excellence in customer service
  • Test questions - tutorials 4-7
  • 8. Why customers buy
  • 9. What to do when things go wrong
  • Test questions - tutorials 8-9
  • 10. Organisation, administration and effective customer care
  • 11. Measuring customer satisfaction
  • 12. Managing customer care
  • test questions - tutorials 10-12
  • 13. A call to action

How to Order

If you are ordering either of these online training courses for yourself then there are three ways you can do this:

1) Complete the online order form on the right of this page.
2) Call our Customer Service Advisors on 01608 644144 and they will take your order.
3) Email us with details of your requirements at info@spearhead-training.co.uk (you can also use this email to request a booking form, which we will email to you)

An invoice will be sent on receipt of your order, and once payment has been received we will send you an email with your unique pass key. This allows you to access your course. If you want to pay by credit card or by debit card then your invoice will contain a secure link so that you can pay for the modules you order using PayPal.

If you are a corporate customer and require these online training courses for multiple users, please see the corporate online training section for purchasing options and ordering information.

Terms & Conditions

Each pass key is active for 20 days.

Each pass key is for a single user only and the user’s name must be entered to access the module.

Each pass key can be used by the named user on up to separate three devices, but not simultaneously. If Spearhead detects that pass keys are being used by multiple users then the pass key access will be removed immediately.

Reproduction or re-use of the material for anything other than personal use is strictly forbidden. Spearhead material cannot be used for any other purposes.

Order Form



Staff programmeManager/Supervisor programme



"The course was very in depth and I was very impressed."
JBD Forever Living Products
"Very engaging tuition. I have taken away a lot from the course"
MW Mechadyne International Ltd