Online Customer Care Training

We provide two online customer care training programmes - one is suitable for all staff, the other is aimed at those in a managerial or supervisory position.

Our online customer care training provides the perfect solution to help busy staff and managers develop vital customer care skills without leaving their desk.

Each course consists of:

  • - A series of fully narrated training tutorials
  • - Test questions, with answers
  • - Personalised Certificate
  • - Skill Development Exercises, with model answers
  • - Personalised Certificate
  • - Delegate support (via email)

 

 

 

 

 

 

Buy now and get immediate access to your on-line training!

Customer Care Training - Staff Programme

This course is designed for all staff. There are 10 training tutorials.

 

Tutorial time: approx. 1.5 hours

£45.00 + VAT


Customer Care Training - Manager/Supervisor Programme

This course is designed for managers and supervisors. There are 13 training tutorials.

 

Tutorial time: approx. 2 hours

£49.00 + VAT


How to Order

If you are ordering the online sales modules for yourself then there are three ways you can do this:

1) Simply click on the Buy Now button by the module you wish to purchase, you will be taken to our secure PayPal site where you can pay by credit or debit card. Once payment has been made you will automatically receive your unique pass key (via email) and can immediately access your online training module(s).
2) Contact our Customer Service Advisors by telephone (01608 644144) and they will take your order.
3) Email us your requirements at info@spearhead-training.co.uk (you can also use this email to request a booking form, which we will send by return.)

On receipt of your order by method 2 or 3, we will send you an invoice with a secure link so that you can pay for your module(s) using PayPal. Once your payment has been received, we will send you an email with your unique pass key so you can access your online modules.

If you are a corporate customer and require training for multiple users, please see the corporate online training section for purchasing options and ordering details.

Terms & Conditions