Selling A Service

selling a serviceSelling A Service

This selling a service training is for salespeople who sell the services of their company rather than a tangible product. On this programme the skills and techniques they will require to become successful as a salesperson selling services in a competitive business environment are reviewed in detail. There are numerous unique challenges that must be taken into consideration when selling a service.

The tutor will draw on the experiences of the delegates and the major points will be consolidated with practical exercises which ensure that the points are applied to each delegate’s own situation. The course is fast moving and will require dedication and hard work by all attendees.

Programme Content

The Successful Service Salesperson
Effective Communication
Product v’s Service Sales Person
Using the Benefit Concept - Intangible Benefits
Customer Selection
Beating the Competition - Competitor Comparisons
Planning the Stages of Sale Pre-Approach Work
Making Appointments
Selling to Multiple Decision Makers
Creating the Right Impression
The Specific issues of Selling a Service
Customer Needs for Buying a Service
Initiating the Sale
Why Buy?
Identifying Customer Needs
Making an Effective Presentation
Dealing With Challenging Questions
Handling Cost Concerns
Readiness to Buy Indicators
Ensuring Commitment
Effective Closing
Maximising Sales Time
The Traits for Success
Delegates Post-Course Actions Plan
Practical Exercises with Tutor Feedback

More Information:

This in-company training focuses on the skills needed for selling a service. It will be presented exclusively for your sales team at a convenient venue and date for you. If the overview is not exactly what you want then we are able to create a tailored course which will be based on our extensive range of pre-developed materials or create fully bespoke training for you. Please contact us on 01608 644144 to talk through your requirements or contact us via the enquiry form.

"The pace and style of learning was just right. Especially the high level of interaction."
PW Visual Foods Ltd

Enquire About This Course