PA & Office Support

It is a sad fact that PA’s and office support staff are often last in line when it comes to receiving training - and yet a well-trained support team is much more likely to have the right positive mental attitude to the job, the organisation and - most importantly of all - to your customers. Indeed, it is often very obvious to customers when such training has not been given to support staff!

Any of our bookable (open) PA and Office Support courses can be presented as an in company programme on your premises or training venue of your choice on dates to suit your staff and business needs. Alternatively, take a look at the list of available ready to run in company programmes for PA's and support staff on this page. We can also tailor any programme so it meets your exact training needs.

 

  • answering the telephone

    Answering the Telephone

    Turning good morning into good business.

    view course

  • Basics of Finance

    Basics of Finance

    Help your staff gain an understanding of basic concepts of business finance.

    view course

  • being brilliant

    Being Brilliant

    Surviving and thriving under pressure.

    view course

  • minute taking

    Minute Taking

    How to accurately record information and actions from meetings.

    view course

  • PA Guide to Managing Others

    PA Guide to Managing Others

    Help your PAs to work with others more effectively

    view course

  • Personal Effectiveness Programme

    Personal Effectiveness Programme

    Help your administrative staff be more effective and improve their productivity.

    view course

  • Receptionist Training

    Receptionist Training

    Help your receptionists interact professionally with your customers and suppliers.

    view course

  • time management for support staff

    Time Management for Support Staff

    Time management skills for support staff.

    view course

Need Help?

If you would like help and advice about any aspect of our in company training simply call us on +44(0)1608 644144 or use the enquiry form on the right of this page – we are happy to provide advice to ensure you get the training you need.

The Need For PA & Office Support Training

There are certain core skills required to perform effectively in an office support role which our in company PA and office support training programmes will develop. Becoming proficient in these core skills will help individuals improve their personal performance and so contribute positively to business success.

Whether you want to develop a consistent approach to handling in-bound telephone calls, help your staff improve their time management skills so that they can cope with challenging workloads, or ensure that the standard of their outgoing written communication gives customers the right impression of your organisation, our Office Support and PA training can help.

There are additional benefits that our in company training provides over the equivalent open course options. For example, the tutor travels to the delegates, so saving delegates both travel time and associated expenses. Also, by training your support staff together rather than sending individual staff members one by one to a workshop there is the opportunity for them to improve cross-functional teamwork. In company training can also be followed up and supported in ways not possible on an open programme.

Just like our open (public) workshops, our ready to run in company training programmes are fully supported with hand outs, notes and reference materials for your people to refer to long after the training has been delivered and they are back at work.

All of our ready to run in company courses use a variety of proven training techniques which make the training fully interactive. These techniques ensure your people not only understand what they need to do, but also have the opportunity to develop the skills and confidence necessary to apply this knowledge to their day-to-day job, so improving their performance and contribution to the business. And of course, all the training is given by our own expert trainers, recruited for their actual experience and for their ability to impart this knowledge to your people.

"The whole content was immensely valuable & appropriate to me"
SK Omega Pharma Ltd

Enquiry Form

Please use this form to contact us about your PA & Office Support training needs:

This short video looks at the the benefits of In Company Training: