Telesales Training Course

the right way to win business on the telephone

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

    

Only one or two people to train? Then click here to see our open course options, or consider our coaching service

Course Overview:

Duration - 2 Days

The telesales role is arguably more challenging a face to face sales job. This course covers all key aspects of telesales, from making cold calls to telephone sales presentations, objection handling and closing the sale. The course will develop delegates professional approach to effective telesales techniques. This course has been developed by Spearhead Training using some of the latest research to overcome the key challenges of selling to businesses. This course is run by tutors who also perform a telesales role, therefore providing absolute credibility to the delegates being trained. This fast paced course includes numerous exercises so delegates to develop their skills. The course concludes with a role-play session using tele-trainer equipment and review. 

Programme Contents

Telesales Techniques
Telephone Communication
Planning Telesales Calls
Preparing Yourself
Using Benefits Effectively
Reaching Key Contacts
Making Cold Calls
Dealing with Knock-Backs
Opening Telesales Calls
Questioning Techniques
Telephone Listening Skills
Establishing Needs
Building Sales Your Case
Making Telephone Sales Presentations
Objection Handling
Closing Techniques
Practical Exercises
Individual Self Development

Testimonials