Incoming Calls Sales Training

A one-day in-company workshop

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

    

Only one or two people to train? Then click here to see our open course options, or consider our coaching service

    

Course Overview:

This course is for those who sell to customers who call your company. The programme includes numerous exercises, including tutor feedback, to ensure each delegate leaves the course with a plan of how to better sell when a customer ‘phones. 

Programme Contents

The Challenges of selling by telephone
The reasons for loosing customers
The importance of 1st impressions
Building customer rapport
- Matching the customer
- Identifying customer type
- Fulfilling buying needs
Communication by Telephone
- Listening Skills
- Identifying customer needs
- Questioning skills
- Building and supporting needs
Up-selling
- Using the benefit concept
- Increasing the need awareness
- The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Being the No. 1 supplier
Dealing with questions
Closing the sale and securing the business
Ending the call positively
Self development plan

Testimonials