Spearhead Training > In-company Sales > Understanding Customer Types Training Course

Understanding Customer Types Training Course
developing customer relationship skills

Duration - 1 Day

The session will involve delegates completing the Spearhead personality profiling Relationship Sales Value Profiling questionnaire which has been specifically designed to enhance the experience sales professional sales performance. The questionnaire will yield invaluable information about their individual sales style and their strengths and weaknesses. It will also highlight customers behaviour & buying criteria and identifying how to get the most out of the business relationship with a view to producing higher levels of sales success with all customers in all sales situations. Spearhead training have worked with a specialist organisation in order develop the exercise which includes many latest findings into human behaviour in the business world.       

This training course is available as an in-company option only. We can also tailor this course or create a bespoke training course for you.

Programme Contents

Selling to Different Personality Types Using Spearhead’s Relationship Sales Value Profile

Introduction and Explanation

Individual Delegate Questionnaire

RSVP Results Explanation

Understanding You Individual Style and Motives
 
Do’s and Don’ts in Customer Relationships

Identifiable Behaviours Verbal and Non-Verbal

Motivating Customers - Buying Criteria of Personality Styles

Dealing with Different Customers – Adapting Your Style

Delegate Individual Post Course Action Plans

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