Complaint Handling Skills Training Course

professionally handling complaints

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

    

Only one or two people to train? Then click here to see our open course options, or consider our coaching service


Course Overview:

Duration - 1 Day

The real opportunity that any company gets to demonstrate its true ability is in a complaint situation. Research has shown that customers who have had a complaint handled professionally actually become more loyal as a result. This course is for anyone who is faced with dealing with complaints on a regular basis and wants to know how they should be handled to achieve the best possible result.

Programme Contents

 Complaints – an opportunity
 The benefits of complaining customers
 Dealing with complaints
 The Joint solution approach
 How to deal with difficult customers
 Communication in a complaint situation
 Assertive techniques
 Proactive complaint management
 Setting realistic expectations
 Dealing with repetitive problems
 The most common scenarios and how to deal with them

Testimonials