Complaint Handling Skills Training Course

Complaint Handling Skills Training Course
professionally handling complaints

Duration - 1 Day

The real opportunity that any company gets to demonstrate it’s true ability is in a complaint situation. Research has shown that customers who have had a complaint handled professionally actually become more loyal as a result. The course is aimed anyone who is faced with dealing with a complaints on a regular basis and wants to know how they should be handled in order to achieve the best possible result.

This training course is available as an in-company option only. We can also tailor this course or create a bespoke training course for you.

Programme Contents

 Complaints – an opportunity

 The benefits of complaining customers

 Dealing with complaints

 The Joint solution approach

 How to deal with difficult customers

 Communication in a complaint situation

 Assertive techniques

 Proactive complaint management

 Setting realistic expectations

 Dealing with repetitive problems