QUALITY ASSURANCE PROCESS

Measuring Course Outcomes

Feedback forms are used to collect information from delegates on course effectiveness and venue quality following each open course.

All feedback forms are analysed and tutors must consistently achieve a minimum of 80% ratings of Very Good/Excellent for both delivery and overall course effectiveness to continue as a Spearhead Tutor.

Where we are working in close partnership with a client, tutor feedback to the delegate’s line manager can also be arranged.

For in-company tailored courses many review methods, techniques and processes are possible. We will work with you to define the objectives and expected outcomes of the training programme and then use review methods appropriate to the situation. Often feedback from training review meetings helps focus management on the future direction.

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