QUALITY ASSURANCE PROCESS

Measuring Course Outcomes

Feedback forms are used to collect information from delegates on course effectiveness and venue quality following each open course.

All feedback forms are analysed and tutors must consistently achieve a minimum of 80% ratings of Very Good/Excellent for both delivery and overall course effectiveness to continue as a Spearhead Tutor.

Where we are working in close partnership with a client, tutor feedback to the delegate’s line manager can also be arranged.

For in-company tailored courses many review methods, techniques and processes are possible. We will work with you to define the objectives and expected outcomes of the training programme and then use review methods appropriate to the situation. Often feedback from training review meetings helps focus management on the future direction.

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Course Directory

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• Management Skills
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  • Introduction To Management
  • Management Development Programme
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  • Managing Change - New for 2008
• Executive PA Skills
  • PA's Personal Effectiveness Programme
  • Perfect PA
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  • Presentation Skills - Fully Revised for 2008
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  • Successful Projects - New for 2008
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  • Assertiveness Workshop
  • Improve Your Business Writing Skills
  • Persuading and Influencing Skills
  • Taking Minutes
  • Telephone Skills And Customer Service
  • Time Management - Fully Revised for 2008
  • Working With Difficult People - New for 2008
• Sales Skills
  • Essential Sales Skills
  • Key Account Management
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  • Advanced Sales Skills - Fully Revised for 2008
  • Introduction to Selling - New for 2008
  • Selling By Telephone
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Spearhead Training

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Testimonials

'Thanks for the course - it gave me a lot to think about'
P.W. - Jan 2007
Navisworks Ltd