Mix and Match Modules

Select up to four modules from any of the following mix and match lists to create your own taiolred one-day in-company training course for up to 12 delegates. For ease of use the lists are divided into management, business skills and sales modules - but you can select modules from across lists if you want to:

Management Training Modules:

1. Role & Responsibilities – Why managers manage and key responsibilities
2. Moving into Management – Common problems and how to avoid them
3. Better Delegation – Making delegation work by avoiding the pitfalls
4. Motivating Your Employees – The theory and practical application of motivational techniques
5. Decision Making Techniques – The 7 steps and some decision making tools explained
6. Giving Effective Feedback – The do’s & don’ts of giving constructive & developmental feedback
7. Leading Meetings – The what and how of being a meeting leader
8. Management Styles – Understanding, assessing and adapting your style
9. Managing by Objectives – How to set objectives and achieve results
10. Training on the Job – Keys to designing and delivering work-based training
11. Interview Techniques – How to prepare for and run an interview
12. Discipline Interviews – Understand the disciplinary process
13. Counselling Skills – How to counsel staff
14. Appraisal Interviews – Successful performance review
15. Essential Leadership Skills – The ORJI model

Business Skills Training Modules

1. Self Management – Organisational techniques to improve your use of time
2. Stress Management – Causes, symptoms and stress management techniques
3. Email Etiquette – Communicating clearly via email
4. Golden Rules of Customer Service – The 7 standards and how to apply them
5. Improving teamwork – A practical team building session to improve teamwork
6. Communication Skills 1. – Questioning and listening skills
7. Communication Skills 2. – Giving crystal clear instructions
8. Building Self Confidence – Overcoming doubts and fears
9. Successful Proposals – How to structure a winning proposal
10. The Art of Positive Thinking – PMA techniques to improve personal performance
11. Presentation Skills 1. - Preparing a Presentation
12. Presentation Skills 2. - Conquering nerves and getting started
13. Presentation Skills 3. – Understanding the audience: dealing with questions and interruptions
14. Presentation Skills 4 – Speaking off the cuff
15. Financial Awareness 1. – Understanding business funding
16. Financial Awareness 2. – Making sense of the P&L account
17. Financial Awareness 3. – What the Balance Sheet tells us
18. Financial Awareness 4. – The essentials of Management Accounts
19. Contract Law – An introduction
20. Contract Law – Beyond the basics

Sales Training Modules

1. Pre-Call Research – prospecting and identifying new customers
2. Making Appointments – How to make an appointment
3. Time & Territory Management – Maximising sales time
4. Structuring Sales Appointments – Managing the meeting
5. Why People Buy – Understanding the motivations for buying
6. Establishing Customer Needs – Using the WINCLIENT approach
7. Buying Signals – Recognising and responding to non-verbal communication
8. Selling to Multiple Decision Makers – Dealing with different buyer needs
9. Selling Quality – How to justify a premium product
10. Product Demonstrations – The do’s and don’ts of demonstrating
11. Objection Handling – Common objections and how to respond
12. Justifying Price – The financial proposition
13. Closing Techniques – Structured review of sales closing methods
14. Managing Sales Records and Information – Critical administration for sales people
15. Exhibition Essentials – Do’s and Don’ts of exhibiting

Course Timings:

• Course Introduction: 09:30
• Module 1: 09:45
• Morning Coffee: 11:15
• Module 2: 11:30
  
• Lunch: 13:00
  
• Module 3: 13:30
  
• Afternoon Tea: 15:00
  
• Module 4: 15:15
  
• Course Review: 16:45
• Course Closes: 17:00

To return to mix and match information click here

To arrange your course either call us on 01608 644144 or complete the on-line enquiry form and we will call you.

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