Telemarketing Training

Developing Telemarketing skills

Telemarketing Training

This telemarketing training is for anyone performing a telemarketing role. The course covers each part of the call step by step. Activity using the tele-trainer equipment is used to develop individual skills, with tutor coaching and feedback. This will provide a huge boost for a telemarketing team by providing them with a clear direction, a host of useful ideas and an increase in awareness.     

Programme Contents

• The Different Uses of Tele-Marketing

• Campaign Tele- Marketing

• Using Wordtracks

• Attention Getting Statements

• Questioning Skills

• Listening Skills

• Voice Techniques

• Building Rapport With the Customer

• Seeking Value Added Business

• Dealing With Questions, Queries and Objections

• Positive Endings

• Post Call Activities

• Practical Exercises Using the Tele-Trainer

• Personal Action Plans

Testimonials