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Supervisory and Team Leader Skills

First steps in organising and directing work effort

2 Days - Non Residential

Supervisors and Team Leaders have to manage people but still work as part of the team. Being a first line supervisor is a challenging role, requiring very good people management skills. This is what this course focuses on. As such it ideal for recently promoted supervisors/team leaders or for those in the role who have had no formal training and want a refresher course.

Supervisor courses help you develop the key skills needed to organise and direct the work effort of your team. On this course you will be given clear guidelines on each topic and will have the opportunity to hone your skills with the practical exercises.

picture of supervisor training


"Very informative and helpful”

No other supervisory level training course gives you more…

Delegate spaces available on the following course dates:

Arrow Date: 18th September » 19th September, 2014
Venue: Central London
Brochure Price: £995.00
Online Price: £995.00 (Places Available to Book)
Arrow Date: 6th November » 7th November, 2014
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £975.00
Online Price: £975.00 (Places Available to Book)

Non-residential Courses

The course fee includes all course materials, use of video and other training equipment as required. Lunch and light refreshments are included in the fee for all courses of one day, or longer, in duration. The number of delegates attending each course is limited in order to ensure individual participation. If overnight accommodation is required we can provide details of local hotels.


Programme Contents

The Role of the Supervisor/Team Leader
- Making the First Move into People Management
- Avoiding the Pitfalls and Problems
Team Leadership
- The Mechanics and Dynamics of Supervision
- Characteristics of Effective Teams
- Developing Your Leadership Skills
Motivating Yourself and Others
- The Theory
- Recognising the Needs of Subordinates
- Putting Theory into Practice
Controlling The Team
- Quality and You
- Setting Objectives
- Work Allocation and Delegation
- Dealing with Problem Behaviours
Maintaining Team Performance
- Identifying Training Needs
- On the Job Training
- Performance Reviews
Key Communication Skills
- Leading Effective Team Meetings
- Learning to Really Listen
- Give Feedback
Personnal Effectiveness
- Assessing Your Personal Efficiency
- Urgent vs. Important: Prioritising and Planning
- Action Planning

What you will get from this course:

  • 1. A good understanding of the role and responsibilities of the front line supervisor
  • 2. Clear guidelines for effective supervision of your team
  • 3. Practice of the key skills necessary for organising and directing your team’s work effort successfully
  • 4. Expert advice from your trainer to help you resolve any specific issues or concerns you have about supervising your team
  • 5. A multitude of tips to improve your personal effectiveness as a supervisor
  • 6. A Course Certificate7. CD of up to date self-development and reference materials to reinforce your learning
  • 8. On going support via e-train, Spearhead’s scheduled e-communications of additional tips and advice to sustain your motivation and support your personal development when you are back at work
  • 9. Access to the Spearhead telephone Help-line so you can get individual post-course support from your tutor when you want it

Description of Course:

This two day, non-residential training course is one of Spearheads management and leadership training open course programmes. It is an introductory level course that has been specifically designed to address the training needs of those in a supervisory or team leader position. It will provide delegates with an understanding of the role and responsibilities of a supervisor together with a foundation of the key skills and underlying knowledge necessary to supervise people effectively. As such it is a very practical and pragmatic course.

Many supervisors are promoted into a supervisory position with little or no training support and whilst they are not “failing” they may lack the knowledge and skills to get the best from the team they supervise. This course is the ideal solution and as such organisations will find it a useful course to supplement their own management development programmes. Experienced supervisors will also find the course a useful way to ensure their knowledge is updated and to hone their skills.

As one of our course portfolio courses delegates will be part of a group with fellow delegates coming from a wide variety of other organisations. The course is deliberately run with small numbers to create a safe and supportive learning environment so that every supervisor can participate fully throughout the training. The course also provides delegates with the opportunity to understand organisations that are different to their own organisation and to interact with supervisors who have different experiences to their own. Insights gained through such interaction in group discussions and group exercises are particularly valuable to supervisors as they help to positively challenge their own assumptions and so become more rounded supervisors.

The course is very interactive. The exercises and case studies used in the course are supplemented with specially designed self-assessments and questionnaires. These, combined with lively discussion and a focus on real life issues, ensures every delegate can relate the learning points to their own situation and can develop specific action points that can be implemented after the course. Our highly experienced and supportive tutors will give your supervisors the confidence to step up to the challenges of positively supervising the work effort of others and provide them with the essential tools to succeed.
picture of supervisor training
The course starts by identifying the role and responsibilities of the supervisor and explores the common problems faced when moving into a supervisory role. Personal effectiveness principles are reviewed to help supervisors make time for supervising others.


The key skills of supervising a team of people are then covered in a systematic way. These include motivation, control, maintaining team performance and communication skills.

In summary, this supervisor training course is a great way to invest in your supervisors, and in your organisation’s, future success.



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"Instruction was understandable and course was aimed at the level I was hoping although not necessarily expecting.  Pleased everyone on the course was at same level so made it more appropriate and accommodating"

DC - Apr 2013
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