Advanced Supervisory Skills Training Course

Advanced Supervisory Skills Training Course
A three-day in company training course

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

Only one or two people to train? Then click here to see our open course options, or consider our coaching service

Course Overview:
Explore ways to give top-level individual performance whilst supervising others to work as a high performance team. This two-day advanced level course will provide an effective framework for continuous development for supervisors.

Programme Contents

Review of Basic Management Concepts
- Supervision and First Line Management
- Responsibilities and Objectives
Action Centred Leadership
- Leading from the Front
- The Skills of the Empowering Supervisor
- Motivating the Team
- Mentoring
Setting Objectives and Planning
- Action Plans and Key Tasks
Budgeting and Control
- Forecasting and Measuring
Interviewing Skills
- The Selection Interview
- The Appraisal
- The Counselling Interview
- Practical Exercises and Case Studies
Handling Conflict
- Reasons for Conflict
- Recognising Conflict
- Handling Difficult People
- Employee Attitudes
- Negotiating Acceptable, Workable Compromise
- Practical Exercises
The Supervisor and the Law
- Equal Opportunities
- Race and Sex Descrimination
- Hiring and Dismissal
- Employee Obligations