Understanding Customer Types

understanding customer typesUnderstanding Customer Types
a 1-day in-company training course

This Understanding customer types one day workshop will involve delegates completing the Spearhead's personality profiling "Relationship Sales Value Profiling" questionnaire, which has been specifically designed to enhance the sales performance of the experienced sales professional. The questionnaire will yield invaluable information about each delegate's individual sales style and their strengths and weaknesses. The workshop also highlights customers behaviour and buying criteria, identifying how to get the most out of the business relationship to produce higher levels of sales success. We have worked with a specialist organisation to develop the exercise used during this workshop, which includes many latest findings into human behaviour in the business world.

Programme Content

Selling to Different Personality Types Using Spearhead’s Relationship Sales Value Profile
Introduction and Explanation
Individual Delegate Questionnaire
RSVP Results Explanation
Understanding Your Individual Style and Motives
Do’s and Don’ts in Customer Relationships
Identifiable Behaviours Verbal and Non-Verbal
Motivating Customers - Buying Criteria of Personality Styles
Dealing with Different Customers – Adapting Your Style
Delegate Individual Post Course Action Plans

More Information:

Understanding customer types is one our many specialised sales in-company programmes and can be delivered to your sales team at a location and dates of your choice. If it is not exactly what you want then we can tailor the programme based on our extensive range of standard material or produce a fully bespoke workshop for you.

Please use the enquiry form to contact us about this programme, or call us on 01608 644144.

"Really like the approach, speed, obvious care and diligence the tutor takes"
EC Infotech Ltd

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