Telephone Account Management

telephone account managementTelephone Account Management
a 2-day in-company training course

Telephone Account Managers will benefit from this training. Delegates will gain an understanding of how to build relationships and develop the long-term business performance of their accounts through effective account management and telephone selling skills.

Programme Content

Role, Key Tasks and Responsibilities
Gathering Account Information
Building Business Profiles
Creating Account Development Plans
Setting Short and Long Term Objectives
Using Promotional Funds
Categorising our Customers
Portfolio Management
Matrix Management
Call Frameworks
Planning the Call
Setting the Scene
Conducting the Business Interview
Selling Product and Service Benefits
Painting Verbal Pictures
Telephone Sales Presentation Skills
Gaining Commitment
Call Follow Up
Written Communication Skills
Individual Action Plans

More Information:

This telephone account management training is just one of the specialised in-company programmes which we can deliver for your team at your office or at a venue and date that is convenient.  If this programme does not meet with your specific business objectives, we can develop a tailored programme or alternatively create a bespoke programme for your account management team.

Please call 01608 644144 for further details or email us at

"Very good training. I felt comfortable. All staff were great."
NG Man and Machine