Receptionist Training

Receptionist Training
An in-company workshop

This module is designed for receptionists who need to interact with customers, suppliers and work colleagues. Delegates will gain an understanding of important techniques along with the key principles of customer service.

This training course is available as an in-company option only. We can also tailor this course or create a bespoke training course for you.

Programme Contents

Why is Customer Service Important?
Understanding the needs of callers
Customer care standards
Points of Difference � Telephone v Face to Face Communication
Communicating
- The Golden Rules
- Questioning to Gather Information
- Adopting Effective Listening Habits
Telephone Techniques
- Answering Inbound Calls
- Re-Routing Calls
Handling Awkward Callers
Showing Empathy and Understanding
Handling Irate Customers
Dealing with Complaints
Instant Role Play
Your Action Plans