Perfect PA

Enhancing executive performance

1 Day - Non Residential

For most organisations the most valuable resource is executive performance. This PA course is about executive teamwork. The PA takes responsibility for much of the organisation and co-ordination of an office. It is a task which calls for tact and diplomacy as well as effective communication skills. A good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.

Delegate spaces available on the following course dates:

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

 

Programme Contents

• What is your Role?
• Developing a Professional Image
• - Characteristics of a Professional
• - Improving your Credibility
• - How to Develop Confidence and Self Esteem
• How to Take on More Challenging and Responsible Activities
• - Taking the Initiative and Making Decisions
• - Key Steps to Solving Problems
• - Setting Priorities and Smart Goals
• - Delegating Creatively
• Managing your Boss
• Managing More than one Boss
• Communication Skills to Enhance Your Value in the Workplace
• - Listening Skills
• - Giving and Getting Instructions
• - Saying No Constructively
• Handling Interruptions Well
• Screening Callers
• Reducing and Managing Stress
• Goals for Your Job and Career

Description of Course

This very popular PA course looks at the professional skills a good PA needs to be effective in today's business environment.

The course starts by looking at the changing role of the PA. It focuses on how to develop a professional image and the skills necessary to take the initiative.

Perhaps the most popular session is that covering "managing your boss" and "managing more than one boss" where the problems are discussed and solutions developed.

Communicating well is a key skill and this PA course looks at this from the PA's perspective, including how to say "no" constructively.

Dealing with the various interruptions the PA faces in a professional manner is also explored.

Testimonials