Business Writing Course

The principles and practice of effective business writing

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. A shorter version of this course with fewer skill development sessions is also available. Please call 01608 644144 for details.

Only one or two people to train? Then click here for our open course options, or consider our coaching service


A ONE DAY WORKSHOP

How do you write a professional letter or email? What does a professional report contain, how is it laid out? The course focuses on the key principles of effective written business communication and provides positive guidelines for writing business letters, e-mail, reports and proposals.  Exercises and case studies are used make the day informative and memorable. There are excellent course support materials that form a valuable reference source for the future. This one day course is the ideal way to develop professional written communication skills

Programme Contents

Good Letter Writing
- When to Write
- Getting the Purpose Clear
Your Reader’s point of view
- 8 key questions
- The Cues Used to Assess Written Communication
Professional Layouts
- The Structure
- Better Subject Lines
- Openings and Endings
- Creating the Body Content
Choosing the Right Words
Punctuation
The Importance of Style
- Creating the Right Impression
- The Active and Passive "Voice"
- Clearing the "Fog"
Writing Difficult Letters
- Answering a Complaint
- Giving Bad News in writing
The specifics of E-mail
- The Special Problems with E-mail
- The do’s and don’ts of Email
Reports
- Getting Started
- Guidelines for Success
Practical Exercises
- Reviewing Examples of Written Communications

Testimonials