- how to reach positive outcomes
A 1-day workshop
Persuading - the ability to influence - is considered to be one of the core skills that virtually everyone who deals with people has to do from time to time.
This workshop will help you to be more influential when dealing with others - whether these "others" are your external customers, internal colleagues, staff or people in other departments.
Designed for people who have to positively influence others to achieve satisfactory outcomes. The workshop covers how to communicate persuasively without resorting to high pressure tactics. Delegates will learn how to develop rapport and build agreement through persuading and influencing techniques. Delegates will also discover how they can negotiate with others and reach satisfactory outcomes that both parties find acceptable.
This workshop incorporates a great deal of research on human psychology and distils the information into easy to use tools for delegates to use in their own situations. Therefore delegates not only gain useful background information but also a tool kit of techniques to become more persuasive.
Who will benefit from attending?
Suitable for everyone who has to positively influence others to achieve satisfactory outcomes. As such, it is perfect for managers and supervisors who have to influence direct and non-direct reports; for staff who have to influence colleagues, and for anyone who’s job involves the need to persuade people positively.
What you will get from attending:
- Knowledge of how you can develop rapport and build agreement with others without resorting to pressure tactics
- An understanding of your own influencing style and its effectiveness
- Practice in communicating persuasively to build your skills
- Many key tips and techniques that can be instantly applied to all influencing and persuading situations
- Delegates will learn how to develop rapport and build agreement through persuasive techniques.
- Delegates will discover how they can negotiate with others and reach satisfactory outcomes that both parties find acceptable.
The Principles of Influencing People
Persuasive Communication Skills
Finding out What Others Want
The Art of Using Conversational Questions
Using Summaries to Help Understanding
Structuring the Conversation
Your Communication Style
How to "Sell" Your Ideas to Others
How to Deal with conflict and Disagreement
Positive Behavioural Techniques
Delivering a Difficult Message
Dealing with Objections and Challenging Questions
The Principles of Negotiation
Achieving Mutually Satisfactory Outcomes
Monitoring Agreed Action Plans
Testimonials for Persuading and Influencing Skills
"All content was extremely relevant and well delivered." CE, Jacques Vert
"Very friendly and enthusiastic trainer. Good at getting people involved." NC, CBI
"A good mix of theory and practical work." RH, Shell
It covers the essential elements of persuading others and includes a series of exercises to develop delegates' understanding and skills. During the workshop delegates will identify their own style of influence and discover how the motivational requirements of different individuals can be used when aiming to influence and persuade. Delegates find this particularly interesting as it provides an insight into why different people are influenced by different approaches.
The workshop focuses on how to communicate persuasively without resorting to high pressure tactics and includes many key tips and techniques that can be instantly applied to influencing and persuading situations.
Investing in this workshop will provide improved results in terms of improved outcomes, better working relationships and higher productivity. Understanding how to reduce upset and angst in the workplace is also a benefit of attending.
It is run by trainers who each have many years experience in persuading and having to be influential in many different situations. They are able to understand the different scenarios that individuals face on their day to day working life.
If you are unsure whether it is suitable for you can enquire by telephone or on the contact form provided to discuss your situation. We have a team on tutors on hand to help you make the right decision.
What is included in the fee?
All materials, lunch and refreshments are provided on this programme.
Start: 10 am Finish 5 pm
Recommended Follow-on Training
- Assertiveness Skills - for those wishing to learn the art of confident communication
- Introduction to Management - for those managing people or about to manage a team
- Supervisory and Team Leader Skills - for those who are or about to become a Supervisor or Team Leader
If you are not satisfied that you have benefited by attending our Persuading and Influencing Skills course, then we will refund your course fee.