Telephone Skills And Customer Service

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Who Will Benefit From This Course?

Anyone who answers the telephone and needs to improve their call handling techniques and understanding of the key principles of customer service.

What is included in the fee

All refreshments including lunch and tea are included.

Course Objectives

Delegates will learn the key skills of good customer handling.

They will understand how each individual contributes to the company image.

The special techniques necessary to be effective on the telephone will be demonstrated and practised.

What You Will Gain

You will gain increased confidence in dealing with all types of caller and be able to create a good impression of yourself and your company.

Course Timings

Start: 9.45 am - Finish 5.00 pm

Delegates Comments

Recommended Follow-on Course

- Business Writing Skills - the principles and practice of effective business writing.

- TelephoneSales - the right way to win business on the telephone.

Assertiveness Techniques to Build Self-Confidence - the art of confident communication.

Delegate spaces available on the following course dates:

Testimonials