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Telephone Skills And Customer Service

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Who Will Benefit From This Course?

Anyone who answers the telephone and needs to improve their call handling techniques and understanding of the key principles of customer service.

What is included in the fee

All refreshments including lunch and tea are included.

Course Objectives

Delegates will learn the key skills of good customer handling.

They will understand how each individual contributes to the company image.

The special techniques necessary to be effective on the telephone will be demonstrated and practised.

What You Will Gain

You will gain increased confidence in dealing with all types of caller and be able to create a good impression of yourself and your company.

Course Timings

Start: 9.45 am - Finish 5.00 pm

Delegates Comments

Recommended Follow-on Course

- Business Writing Skills - the principles and practice of effective business writing.

- TelephoneSales - the right way to win business on the telephone.

Assertiveness Techniques to Build Self-Confidence - the art of confident communication.

Delegate spaces available on the following course dates:

Arrow Date: 14th October, 2010
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 26th November, 2010
Venue: Tower 42, London
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 11th January, 2011
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 2nd March, 2011
Venue: Tower 42, London
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 3rd May, 2011
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 15th June, 2011
Venue: Tower 42, London
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 5th August, 2011
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 14th September, 2011
Venue: Tower 42, London
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 2nd November, 2011
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)
Arrow Date: 19th December, 2011
Venue: Tower 42, London
Brochure Price: £535.00
Online Price: £535.00 (Available to Book Now)

Testimonials

Testimonials

"A thoroughly enjoyable and challenging couple of days.  I've learnt a lot and feel equipped to do the job."
S.T. - May 2009
Ronseal