Spearhead Training > Business > Telephone Skills And Customer Service> More Information

Who Will Benefit From This Course?

Anyone who answers the telephone and needs to improve their call handling techniques and understanding of the key principals of customer service.

Description of the Course

All refreshments including lunch and tea are included.

Course Objectives

Delegates will learn the key skills of good customer handling.

They will understand how each individual contributes to the company image.

The special techniques necessary to be effective on the telephone will be demonstrated and practised.

What You Will Gain

You will gain increased confidence in dealing with all types of caller and be able to create a good impression of yourself and your company.

Course Timings

Start: 9.45 am - Finish 5.00 pm

Delegates Comments

"All totally professional. Excellent."
"Very good - clear and concise."
"I thought tutor's presentation was spot on."

Recommended Follow-on Course

- Improve Your Business Writing Skills - the principles and practice of effective business writing.
- Selling by Telephone - the right way to win business on the telephone.
- Assertiveness - the art of confident communication.

Delegate spaces available on the following course dates:

Date: 10th September, 2008
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £475.00
Online Price: £475.00 (2-for-1 offer on this course)

Date: 27th October, 2008
Venue: Tower 42, London
Brochure Price: £495.00
Online Price: £495.00 (2-for-1 offer on this course)

Date: 16th December, 2008
Venue: Spearhead Regional Training Centre, Chipping Norton
Brochure Price: £475.00
Online Price: £475.00 (2-for-1 offer on this course)

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