Sales Support - NEW for 2009

Pre- and post-sales customer contact skills

1 Day - Non Residential

Your customers are most strongly influenced by the people they meet from your company. As such, your company's image is in the hands of anybody from your company who has customer contact. This course will show your non-sales personnel their role in building business. Delegates will learn how their behaviour can affect your relationship with a particular customer, how to spot danger signals in the account that should be reported back and how to recognise a sales opportunity. Armed with this information they will be better able to make a positive contribution to the salesdrive and the success of the organisation.

Can't wait until 2009? We can run this as an incompany course exclusively for you at a date to suit your needs.

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Delegate spaces available on the following course dates:

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

 

Programme Contents

• Your Role in the Company
• - If you have customer contact...
• - Thepeople first approach
• Your Effect on Company Image
• - The effect of company imge on overall performance
• - Your effect on customer perceptions
• - Creating the right impression
• - Business etiquette
• Danger Signs Requiring Action
• - Company in trouble
• - Competitors active
• - We are not in favour
• Identifying Sales Opportunities
• - Recognising customer needs
• - Making a positive contribution to the sales effort
• Customer Contact Skills
• - The importance of two-way communication
• - Gathering information
• - Listening skills
• - Body language
• Relationship Skills
• - Working with the sales force
• - Building rapportwith prospects and customers
• - Turning complaints into opportunities
• Action Planning
  

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