Persuading and Influencing Skills

How to reach positive outcomes

1 Day - Non Residential

This influencing training course is designed for people who have to positively influence others to achieve satisfactory outcomes. The course covers how to communicate persuasively without resorting to high pressure tactics. Delegates will learn how to develop rapport and build agreement through persuasive techniques. Delegates will also discover how they can negotiate with others and reach satisfactory outcomes that both parties find acceptable.

You will get from this course:

• 1. Knowledge of how you can develop rapport and build agreement with others without resorting to pressure tactics
• 2. An understanding of your own influencing style and its effectiveness
  
• 3. Practice in communicating persuasively to build your skills
• 4. Many key tips and techniques that can be instantly applied to all influencing and persuading situations
• 5. A Course Certificate
• 6. A CD of up to date self-development and reference materials to reinforce your learning
• 7. On going support via e-train, Spearhead’s scheduled e-communications of additional tips and advice to sustain your motivation and support your personal development when you are back at work
• 8. Access to the Spearhead telephone Help-line so you can get individual post-course support from your tutor when you want it

“Will recommend this course”

No other influencing skills workshop gives you more…

Delegate spaces available on the following course dates:

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

 

Programme Contents

• The Principles of Influencing People
• Persuasive Communication Skills
• Finding out What Others Want
• The Art of Using Conversational Questions
• Using Summaries to Help Understanding
• Structuring the Conversation
• Your Communication Style
• How to "Sell" Your Ideas to Others
• How to Deal with conflict and Disagreement
• Using Empathy
• Positive Behavioural Techniques
• Delivering a Difficult Message
• Dealing with Objections and Challenging Questions
• The Principles of Negotiation
• Achieving Mutually Satisfactory Outcomes
• Getting Agreement
• Monitoring Agreed Action Plans
• Action Plans

Description of Course

This one-day course covers the essential elements of persuading others. This influencing training includes a series of exercises to develop delegates' understanding and skills. During the course delegates will identify their own style of influence and discover how the motivational requirements of different individuals can be used when aiming to influence and persuade. Delegates complete a carefully designed questionnaire to aid their discovery of their individual approach and other expectations. Delegates find this exercise particularly interesting as it provides an insight into why different people are influenced by different approaches.

The course focuses on how to communicate persuasively without resorting to high pressure tactics and includes many key tips and techniques that can be instantly applied to influencing and persuading situations.

Persuading the ability to influence is considered to be one the core skills in that virtually everyone who deals with people, has to do from time to time. The elements of influencing training will help people to be more influential when dealing with others, whether they are external customers or internal colleagues, staff or other departments.

Investing in influencing training will provide improved results in terms of improved outcomes, better working relationships and higher productivity. Understanding how to reduce upset and angst in the workplace is also a benefit of attending the course.

This course is run by trainers that have many years experience in persuading and having to be influential in many different situations. They are able to understand the different scenarios that individuals face on their day to day working life.

This influencing training course incorporates a great deal of research into human psychology and boils down the information into easy to use tools for delegates to implement in situations. Therefore delegates not only have useful background information but a tool kit of techniques to become more peruasive.

If you are unsure whether this course is suitable for you can enquire by telephone or email on the contact details provided to discuss your situation. We have a team on tutors on hand to help you.

All course material is provided and delegates will have a pack that contains a copy of the key visual slides used, along with a CD containing comprehensive course notes to aid post course review. In addition, delegates are welcome to use the post course help line to provide them with ongoing support following the influencing training when they return to the work place.

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