Communication Skills Training

Communication Skills Training
A one-day in-company training programme

Great communication skills are the foundation for success with people. This course is for anyone wishing to improve their communication skills. All key aspects of interpersonal communication are covered with exercises at each stage in order to develop delegates communication skills. This interactive, fast moving day will:

1. Help delegates understand the positive and negative dynamics of communication.
2. Study communication and how communication works in the pragmatic and practical environment of business.
3. Provide delegates with a framework for improving the effectiveness of their own communication skills.

This training course is available as an in-company option only. We can also tailor this course or create a bespoke training course for you.

Programme Contents

What is Meant By �Communication�?
The Need To Communicate
The Communications Iceberg
Communication Styles
- Individual Delegate Styles
- Developing the Most Effective Personal Style
The Power of Language
Personal Communication Skills
- Questioning Skills
- Listening Skills
- Empathy
Non-Verbal Messages
- The Silent Languages
Constructive One to One Communication
- Persuasive Communication
- Assertive Communication
- The Art of Reaching Workable Compromise
Communications within Groups
- Organisation of Groups
- The Group Leaders Role
- The Art of Collective Responsibility
Corporate Communications
- The Tools of Corporate Communication
Blind Communication
- The Written Word & Email
- Telephone Skills