Assertiveness Training Course

a one-day in-company training programme

1 Day - On Request

This course is one of our standard in-company programmes and can be delivered to your people at a venue and date of your choice. If it is not exactly what you want then we can either create a tailored course based on our extensive library of standard course materials or produce a fully bespoke training course for you. Please call 01608 644144 for details.

Only one or two people to train? Then click here to see our open course options, or consider our coaching service

Course Overview:
Assertiveness is the art of confident communication. It is a skill that enables people to be more confident and to say the right thing at the right time. Assertiveness increases the chance of success in any human transaction and as such assertiveness is for everyone. A practical and informative workshop.

Programme Contents

What is Assertiveness?
- What It is Not?
- Why We Need It?
- Assertive Aims?
- Why It is Not Easy?
Counselling Yourself?
- The Need to Control Reaction?
- Learning to Respond?
Two Way Communication?
- Listening?
- Your Voice?
- Body Language?
How to be Assertive?
- The Three Steps?
- Seeking Workable Compromise?
Key Assertiveness Techniques?
- PMA?
- Fogging the Issue?
- Broken Record?
- Discrepancy Assertion?
- Negative Feelings Assertion?
- Saying No?
- Responding to Aggression or Passivity?
Working With Assertiveness?
- Practical Skill Development Exercises?
- Instant Role Play?