Assertiveness Skills

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Who Will Benefit From This Course?

Assertiveness is for everyone. As such, this course is suitable for supervisors, managers, sales executives, administrative and support staff. If you sometimes find it difficult to be assertive, then this course is for you.

What is included in the fee

All course materials, including extensive post-course support materials.

All refreshments, including lunch.

Course Objectives

To review the obstacles to time mastery.

To identify ways to improve your personal effectiveness at work.

What You Will Gain

A comprehensive understanding of assertive behaviour

A tool box of assertive techniques for you to use in various situations

Personal guidance and practice to improve your assertiveness skills

Increased self-confidence 

Course Timings

Start: 9.45 am - Finish 5.00 pm

Delegates Comments

“Thank you! I feel empowered. Instead of dreading certain situations & meetings I’m looking forward to trying out my new found skills.”

Thank you so much. I feel very positive indeed and ready to move on.”

Good use of tools to make you think about how you deal with situations.”

Very well presented, kept my full attention at all times”

I gained more confidence”

Recommended Follow-on Course

Persuading & Influencing Skills – how to reach positive outcomes

Business Writing Skills – the principles and practice of effective business writing

Time Management For Support Staff - Improve your personal effectiveness

Delegate spaces available on the following course dates:

Testimonials