Assertiveness Skills

The art of confident communication

1 Day - Non Residential

The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations. This fascinating and practical workshop is for everyone - supervisors, managers, sales executives, administrative and support staff. It will give you the techniques to improve your assertiveness and build your confidence so you are able to say the right thing at the right time.

“Thank you. I feel incredibly empowered. Instead of dreading certain situations and meetings, I’m looking forward to trying out my new found skills”

No other assertiveness workshop gives you more…

Delegate spaces available on the following course dates:

Non-residential Courses

The course fee includes all course materials, use of video and other training equipment as required. Lunch and light refreshments are included in the fee for all courses of one day, or longer, in duration. The number of delegates attending each course is limited in order to ensure individual participation. If overnight accommodation is required we can provide details of local hotels.

 

Programme Contents

• What is Assertiveness?
• - What It is Not
• - Why We Need It
• - Assertive Aims
• uilding Self Confidence
• - What is self confidence
• - How people become confident
• - The four fears
• - Conquering your fears and doubts
• - Handling unproductive feelings
• How to be Assertive
• - Becoming more assertive
• - Your assertive rights
• - Choosing the right words
• - Assertive body language
• Assertiveness techniques
• - Making assertive requests
• - Disagreeing constructively
• - Dealing with criticism
• - Responding to put-downs
• - Saying No
• - Fogging
• - Broken record
• - Consequence assertion
• Working With Assertiveness
• - Working with non-assertive people
• - Handling difficult situations
• - Your Plans for Future Self Development

 

What you will get from this course:

• 1. A comprehensive understanding of assertive behaviour
• 2. A tool box of assertive techniques for you to use in various situations
• 3. Personal guidance and practice to improve your assertiveness skills
• 4. Increased self-confidence
• 5. A Certificate of Attendnace
• 6. A CD of up to date self-development and reference materials to reinforce your learning
• 7. On going support via e-train, Spearhead’s scheduled e-communications of additional tips and advice to sustain your motivation and support your personal development when you are back at work
• 8. Access to the Spearhead telephone Help-line so you can get individual post-course support from your tutor when you want it



Description of Course:

Assertiveness is a key communication skill needed not only in business but also in our private lives. People attend assertiveness training for many reasons. Some attend because they want to improve their communication skills so they are more effective in their job roles; others attend because they want to learn how to handle a particular situation assertively. Whatever your reasons, this one day non residential assertiveness training course will provide a balanced mix of information on the various assertive techniques and special exercises that will hone your skills and boost your confidence.

This course is always run with small groups. This creates a friendly and safe environment for you to learn in. It also ensures that you are fully supported in developing your assertive skills by our expert tutors. This support continues after the course as you will receive not only a comprehensive pack of course materials but can also contact your tutor using Spearheads dedicated post course help line. This post-course support is particularly helpful as you can receive additional coaching as you put your new skills into practice.

The course is very practical in nature. During the course the numerous specially designed exercises will help you develop a greater understanding of the assertiveness techniques taught and provide you with specific assertive skill development. These exercises, together with lively discussion and a focus on real life issues, ensure you leave the course confident in your ability to communicate in a more assertive manner.

This course is run in London and in Oxfordshire, at our dedicated training centres. There are regularly scheduled dates for the course at each venue, so you are sure to find one that is suitable for you to attend. Both training centres are conveniently located so that most delegates can attend the training course without the need for an overnight stay. However, should you need to arrive the night before the course there are a number of hotels close to each training centre that you can book – our administrators are happy to send you details.

In summary, attending this one day assertiveness training course is an excellent investment of your time. As a result of attending your confidence to communicate assertively will increase and you will become more effective in your interactions with others.

Testimonials