Assertiveness Techniques to Build Self Confidence

The art of confident communication

1 Day - Non Residential

The ability to respond confidently and assertively is a key business skill. Assertive people are more effective at work and better able to handle what might be considered difficult situations. This fascinating and practical workshop is for everyone - supervisors, managers, sales executives, administrative and support staff. It will give you the techniques to improve your assertiveness and build your confidence so you are able to say the right thing at the right time

Can't wait until 2009? We can run this as an incompany course exclusively for you at a date to suit your needs.

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• Click here to make an in-company enquiry

Delegate spaces available on the following course dates:

Fee includes course materials, use of video and other training equipment as required. Lunch and light refreshments are also included. Prepared key topic notes for delegates' future reference are provided. The number of delegates attending each course is limited in order to ensure individual participation.

If overnight accommodation is required we often have special arrangements with local hotels.

 

Programme Contents

• What is Assertiveness?
• - What It is Not
• - Why We Need It
• - Assertive Aims
• uilding Self Confidence
• - What is self confidence
• - How people bcome confident
• - The four fears
• - Conquering your fears and doubts
• - Handling unproductive feelings
• How to be Assertive
• - Becoming more assertive
• - Your assertive rights
• - Choosing the right words
• - Assertive body language
• Assertiveness techniques
• - Making assertive requests
• - Disagreeing constructively
• - Dealing with criticism
• - Responding to put-downs
• - Saying No
• - Fogging
• - Broken record
• - Consequence assertion
• Working With Assertiveness
• - Working with non-assertive people
• - Handling difficult situations
• - Your Plans for Future Self Development

Testimonials