Course Booking Terms and Conditions

Please note: Sending a booking via the website on-line booking form constitutes acceptance of these booking terms and conditions.

Payment of Invoices

All payments are due 14 days before the start of a course, or 2 months prior to the start of the course if your booking qualifies for an EarlyBird discount.

If you are booking a course now that is due to start within 14 days you should choose to pay by credit card. Our staff will call you to take the card details. Payment cannot be made by delegates on the day.

Client loyalty discounts will be applied to your invoice on receipt of a qualifying booking.

Training Passports must be purchased in advance and are valid for 12 months from date of purchase.

For terms & conditions relating to any current special offers click here

Cancellations & Transfers

Cancellation/transfers after places have been confirmed will incur an administration charge of 15% of the full course fee.

Cancellations and transfers within 14 days of the course start cannot be accepted.

Substitutes can be made at any time up to start of course without cost penalty.

Public Courses

Our Published fees include course materials, use of video and other training equipment as and when required.

Prepared key topic notes for each delegate's future reference are provided.

Lunch and light refreshments are included in the fee.

The number of delegates attending each course is limited in order to ensure individual participation.

Residential Courses

Delegates participate in evening syndicate exercises and are therefore expected to stay in the hotel during the course.

Residential programme fees DO NOT INCLUDE the delegate's overnight accommodation costs which they will normally be required to settle directly with the hotel on departure, unless other arrangements have been made.

VAT

VAT is charged at the current rate on all accounts. VAT registration No. 335 3725 60

Venues, Dates and Content

All the information on this web site is correct at time of publishing. We reserve the right to make changes should it be necessary.

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