SERVICE LEVEL AGREEMENT

Our aim is to achieve total customer satisfaction by meeting and wherever possible exceeding customer expectations.
If any customer is not entirely happy with the service in any way whatsoever, we aim to provide the most appropriate remedy.

Possible remedies include:
Additional training in-house or by attendance on appropriate open courses at no additional charge.
and/or
One to one coaching at no additional charge.
and/or
Any other solution as agreed with the customer.
or
Full refund of any monies paid to Spearhead Training.

To help us to meet customer requirements, we work in partnership to identify and agree the following:
1. The objectives for the training and expected outcomes.
2. How the success of the training will be measured.
In addition it is important that we jointly plan and agree the roll-out of the training programme to maximise success.

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