The Training Team
Keith Holland
A Dynamic, highly motivated, experienced manager, who understands the need for clear communication.
Keith has pioneered change for most of his working life. He recognised (long before it became fashionable) that delivering quality service through the telephone was preferable to paper service.
Working as an internal consultant he has delivered positive improvements in customer focus, quality and service levels at many sites, thus facilitating local government's delivery of performance targets.
Since 1993 he has spearheaded the introduction of call centres through the Royal Sun Alliance Group. He has acquired an encyclopaedic knowledge of this new art. Knowledge that he is happy to share with delegates, in a lively presentation style that offers facts, techniques, tips in quick succession and yet facilitates and invited participation.
Keith specialises in one to one Management coaching and developing professional, highly effective Managers.