Telephone Sales

Who Will Benefit From This Course?

Designed for those who perform a sales function or are about to perform a sales function by telephone, whether to make a sale or to make sales appointments. 

What is included in the fee

All course material, lunch and refreshments are provided on the programme.

Course Objectives

To examine the varying types of telephone sales call and accept the importance of setting objectives.

To understand why and how people make decisions to buy and clarify the benefits of the products and/or services you sell.

To plan the call and discuss effective sales communication techniques that will positively influence others.

To increase self-confidence.


What You Will Gain

A full understanding of the steps of successful telephone selling
Practice of effective sales communication techniques that will positively influence others at each stage of the call
Tips and action points for each stage of the sales process that can be utilised to improve your results


Course Timings

Start:         9.45 am        Finish           5.00 pm

Delegates Comments

“Practical exercises were excellent.”

“Brilliant. Very helpful. I’m looking forward to putting into everything into practice! Thank you.”

“Very useful, relevant and informative.”


Recommended Follow-on Course

Introduction to Selling – a fast track introduction to the world of face-to-face selling.

Improve Your Business Writing Skills – the principles and practice of effective business writing.

Time Management For Support Staff – Improve your personal effectiveness


Delegate spaces available on the following course dates: